Dogs Paws and Cats Whiskers Derby DE73 7GB

"I'm sure that long standing clients are comfortable with the owner's inimitable manner but potential clients would do well to look at the reviews from others of her issues rather than the premises. The staff are very pleasant but the owner attempts to treat people as if she is a junior school teacher with a class of 8 year olds, orating about her knowledge Unfortunately I have come across this sort before:build their own business, answerable to nobody and dont realise/care how unpleasant they become. Clearly some people are best suited to dealing with creatures that don't answer back rather than learn some basic people skills and good manners .Having had some experience with this business I took my dog elsewhere. Apparently the owner is so over confident she doesn't read reviews."

"It was been the most pleasant experience with Bev, highly recommended and very knowledgeable. I picked up a puppy last week in very good health and had been well looked after. I saw all relatives and even came home with a goody bag for my new puppy. Puppy is fine and passed all vets checks and is KC registered. Very good experience and Bev is lovely, highly recommended."

"I have taken both my cat and dog and they were very well.looked after for 11 days. Bev and her staff are very welcoming and positive"

"AVOID this place. We have had a very poor experience with Bev directly on the last few occasions. Initially she was very nice but this started to soon change. For a start her attitude is very poor. Its like she has a split personality, one visit she nice to you and the next visit she's miserable and abrupt. I know my dog very well and when a customer is giving you a handover its your Job to listen and not to talk over them. You should act on the customers advice and not push them out when they are dropping their dog. I asked back in May to book my dog in for Aug. I heard nothing back. Checked in with Bev twice since May and got no reply. Checked in again with Bev yesterday to find out if our dog is booked in. She told me he is not and that they got booked up quickly for the Summer. Why not tell me this back in MAY?. She clearly got my text messages. There is no booking management at this place - very old school system. The payment system is very poor too. We are in 2022!!!!!! No one carries cash around anymore. If this is how you deal with people I wonder how your dealing with peoples pets. I think you might need a career change."

"Arnie went to West farm for the first time this weekend and we couldn't be happier. He was obviously very content there and the team were helpful and reassuring. We would definitely recommend these kennels and have no qualms about our big boy returning thus summer."