Protectedpet Burton-on-trent DE13 8EB

"Tried to rejister our pup chip, which we had put in by our vet. Pup was rescue never rejister of chipped before and was blocked by these guys.. We have to rejister and change ownership.. Scam as call for help cost £1.40 and all tbey said was e mail them"

"Dreadful service. I run a lurcher and sighthound charity and there is a dog in our care with an unregistered chip. Protected Pets have been emailed asking this chip to be registered to our rescue. They emailed back asking how long we had been a rescue and saying we had a "general email" whatever they mean by that. I explained our email wasnt general it was in the resuces name. Nothing. I rang today and asked for this chip to be registered to our rescue. The person on the phone said they would have to refer it to management???? Meanwhile this dog has an unregistered chip. If she goes missing she will not be traced to our rescue. This is apalling service. If there was a minus star, this chip company would get that."

"I wish I'd read the reviews before registering my cat's microchips with this company! I rehired two of my cats over a week ago and they still haven't changed the owners. The new owners keep calling me to ask what's going on. Every time I call them they tell me it'll be done today and it never gets done!"

"Top service, went to register chip and it was locked to the breeder, oh nooo! The reviews are true I thought. No- phoned up waiting about 2 seconds and a chap answered and said the chip is locked to the breeder and he will unlock it, 5 mins later I was able to register. As for payment - of course you need to pay to have your pet stored in a database and have the telephone support. However there are free database’s and I believe you can register your chip free with protected pet by simply exiting out the payment window once registered. This doesn’t give you the benefits like updating details. Think about it, a £40 quid Microchip does not cover the overheads of a operation like this. 30 quid to make sure my pets details are upto date all the time? Bargain. A* service team!!! Only bad thing is you charge for a microchip certificate. Hey ho"

"Reading some reviews, and yes, once the phone went dead on me but was answered straight away on second call. Wanted to change an address. Followed their instructions and this was completed by a lovely lady extremely quickly. No issues at all"