KCS COURIERS (KASHMIR CARGO SERVICES) PAKSITAN CARGO
138 Pear Tree Road, Derby DE23 6QD, United Kingdom
About the Business
Welcome to KCS Couriers (Kashmir Cargo Services), the most reliable and efficient cargo service provider in the United Kingdom. Our institution is located at 138 Pear Tree Rd, Derby DE23 6QD, where we offer high-quality cargo services to destinations across Pakistan. Whether you're looking to send personal belongings or commercial goods, our team of experts is dedicated to ensuring your cargo reaches its destination safely and on time.
At KCS Couriers, we understand that every client has unique needs and requirements when it comes to cargo transportation. That's why we offer a range of services tailored to meet the needs of our clients. Our services include air and sea freight, as well as door-to-door delivery services. We take pride in our ability to provide our clients with customized solutions to their cargo requirements, ensuring that their cargo reaches its destination safely and on time.
Our team of experts is highly experienced in the cargo transportation industry, and we use the latest technology and equipment to ensure that your cargo is handled with the utmost care and attention. We offer real-time tracking systems to monitor the progress of your shipment, and our staff is available 24/7 to answer any questions or concerns you may have about your cargo.
When you choose KCS Couriers for your cargo transportation needs, you can rest assured that your shipment is in safe hands. We take the responsibility of transporting your cargo seriously, and we are committed to providing you with the highest level of service at all times. So, whether you're sending personal belongings or commercial goods, choose KCS Couriers for a stress-free and reliable cargo transportation experience.
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Contacts
138 Pear Tree Rd, Derby DE23 6QD, United Kingdom
Hours open
Monday:
10:00 - 18:00
Tuesday:
10:15 - 18:00
Wednesday:
10:15 - 18:00
Thursday:
10:00 - 18:00
Friday:
10:00 - 18:00
Saturday:
10:00 - 16:00
Sunday:
Closed
Reviews
"Very impressed with the delivery , a great service and value for money thank you very much , I would definitely recommend and use these guys again"
"This was the first time I have used KCS. I believe credit should be given where it is due and constructive criticism should be welcome Our items 11 in all were picked up 19/11/2022. The two guys who cam were helpful and courteous and efficient. 10 of the 11 were delivered in Pakistan on 13/01/2023. This was earlier than we expected so thats another plus. However chasing the missing box was made difficult by lack of communication/show of concern. The driver said there were only 10 items but later called saying their backend is confirming there should be 11 and the other is in another shipment and I should contact KCS. I contacted KCS from Pak via WhatsApp +447867 860688 (official KCS number) on 13th January and again on 18th January. Messages were read by whoever has that KCS number but he/she has decided to ignore and not responded. I sent a relative to the Derby office and they confirmed box is in a second shipment but offered no time frame. I allowed some time in case this box was delayed in transit and may materialise and contacted again on 8th February with a voice note. Again, it was listened to but no response..... In all my messages maintained politeness and merely requested an update about the missing box. KCS however showed disregard by not even responding on WhatsApp after 34 days of the initial query. I provided the detailed email booking receipt with the invoice number/tracking number in my messages. I then posted a review on Google and mentioned these various points. I sent messages on the WhatsApp number at same time 16th February. It seemed to wake someone up. Someone after 34 days finally responded saying they would update which they kindly did same day to tell me it was in their Pakistan warehouse and would be delivered soon. I removed that review. It finally arrived Friday 24th February. Just over 3months after it was picked up from UK address. A suggestion: Someone from KCS needs to check who has that contact number and reassign it to someone who understands customer service. I sent 11 pieces in the cargo and admittedly the other 10 were delivered together. However this 11th piece proved a huge test for KCS It is unrealistic to expect that things will always go to plan. We have to be fair and things can sometimes go wrong. The real test of a company's customer service is when things do go wrong. Do they respond to enquiries? Do they keep the customer informed? Do they strive to resolve any problems? Sadly I have to say in all these 3 regards so far KCS has failed to live up to expectations In terms of items. I can say all items arrived as they were except: A couple of metal baking trays were slightly bent. Washing machine one side wall was leaning inwards when un packed but thankfully still working."
"I wouldn't even give them a star because they arent worth it. The worst cargo campony ive come across they ask you for extra money when you have already paid abroad they are lying thieves"
"We ordered from these people in Pakistan and they charged us for service but they doubled the charge in the UK. They're very rude aswell, we asked for support but they mad bad comments. They took money off us for something we didn't need to pay for and I'm writing this so people are aware."
"This service applies to138 Pear Tree Rd, Derby DE23 6QD .What you did was totally wrong. Worst customer service. My parcel did not reach on time though I was following continuously the shop where we got the toy from and kashmir Pak cargo office too. They never reply on WhatsApp and they don't bother to answer. Even the manager don't respond .Never ever choose pak kashmir Cargo to send your parcel.Bunch of crooks. They won't gave me my parcel This company charged me more when we already paid. Avoid them totally. When i paid them to get my gift all my items were damaged & half stolen.I called then but they are useless so please don't send any item to them."
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