Shacklocks LLP 25 Chapel Street, Belper DE56 1AR

"Used for a house purchase, they didn't add a section of my garden under a different land reg number so had to fight for over 4 years to get it put under my name, there excuse was that I should have noticed it was missing? So basically they wanted me to do there job. Would not use them ever again."

"I can highly recommend Shacklocks and in particular Ben Stubbins. I had a complicated matter that needed to be dealt with during a separation and nothing was too much trouble. The whole case was dealt with in an efficient and stress free manner. Fantastic and unrivalled service."

"I highly recommend Ben Stubbins. He was my solicitor through a complicated divorce. Thanks to him I got through a very difficult and confusing time in my life. Nothing was too much trouble and everything was explained very clearly. Any time I needed help or something came up both during my divorce and after Ben has been there. Also his secretary was kind, understanding and helpful. Thank you so much."

"This firm left us high and dry. We had our ID's checked by one of the solictors there and paid in cash. These ID forms went off to the Land Registry. There was an issue and when LR contacted them, they ignored it as the solictor who'd done the check had left. 6 months went by and when finally we uncovered this, they refused to re-do the ID checks. Really poor service."

"I didn’t use this company to do my conveyancing however my buyers did and I think their patience must have been tested to the absolute limit as my buyer ended up fetching and carrying documents to be signed from Belper to beyond Mansfield , the day before we were all about to complete and exchange Shacklocks conveyancer mysteriously produced 18 unanswered queries that really should have been dealt with weeks prior but I assume were just forgotten about. In my frustration I rang the lady at Shacklocks in Belper dealing with our buyer and apparently this wasn’t ethical and instead of politely explaining to me that they couldn’t deal with me directly she proceeded to be sharp, offensive and very rude to the point that my partner took the phone off me and had to tell her there was no need to be so rude. I thought they were slow, rude and and I felt that the conveyancer was very stressed or doing a job beyond their capabilities or they just didn’t want to be there hence the reason I assume she was so snappy and sharp, I’m glad I wasn’t their client and expected to pay for service such as this."