Aspire Housing Newcastle-under-Lyme, Newcastle ST5 0QW

"I'm writing to you because I want to make sure you're aware of job that needs to be done on 31/03 HSG-1755838 Long story short, Aspire can't finish one job from June 2022 1) On June I booked Aspire because I had leaking in my room. They have sent guy who did inspection and he said problem is outside the building. He said he will book everything for me. So I got message that someone will come around August as scaffolding needs to be set up first 2) Aspire arrived but they put scaffolding on the wrong side of building ! I came downstairs to explain Aspire workers that they're on the wrong side. After short conversation they said sorry they did mistake. Next available slot for this job were on October. 3) On October Ive been told someone from Aspire arrive but I wasnt at home. Im working from home and I was aware that someone will come on that day so I was waiting all day as scaffolding was set up from months (still on wrong side) so I wanted to make sure someone will do the job . 4) I rang Aspire multiple times saying that they havent even moved scaffolding so they need to do it first then send someone to do guttering. Thats not really my job to give you instructions what needs to be done first. Also I said I dont have to be at home as the job to do is outside the building, ive been told many times they dont need access to my flat. 5)I get another appointment for 6/01. Still scaffolding hasnt been moved so I rang scaffolding company and ive asked them to move it as I knew Aspire wont do anything or they will come and say ohh sorry scaffolding isnt moved. So again im doing your job. Finally I get phone call from scaffolding and they said they will move so its ready for 6/01. They did what they've promised so I was waiting patiently for Aspire to arrive as everything was ready. 6) Aspire didnt arrive on 6/01/23 at all. When I rang you Ive been told ohhh we're so sorry We dont know why no one showed up on 6/01 We will investigate and we will give you another date This time 23.02 and after week date was reschedule to 31/03 !!! That's not even funny anymore. Im writing to you as Im sick of waiting now for 1 job to be done. You cant finish one simple job from 10 months ! Im writing to you as I want to have confirmation that someone will arrive on 31/03 to actually do the job. Not inspection, not job on the wrong side, not someone who will come without tools. I want confirmation that job will be done on 31/03 and you know what you're doing. Then get rid off scaffolding straight away as all my neighbours are sick of it as well. 10 months is well enough to do this simple job."

"Top marks for prompt service in fixing my boiler, Rang them at 9am and they arrived within the time scale given. Very polite and efficient. Well done aspire housing."

"This is the fly tipping on the new development on Wilmot Drive Aspire say they won't move it even though its on their land, this is the Stigma they want to tarnish the development with"

"Repairman came about 30 past 4. Said he needs to call his mate to bring a ladder then went back to his service van. Bloke just went off afterwards without informing us anything. Bad service"

"They've been working on the way back from the service provider. They will be sending the original one by the end of the month. That will be the first thing I have to say to you about the rest of your duration of the course so I can give you a better reply when I'm back in the house with the best possible chance of getting a good one in the moments of your journey to the attention of the day when I have to say to you that I have been a bit more ambitious with the last few minutes of the message."