Alpha Cars 9 Joices Yard, Basingstoke RG21 7DE

"Usually book via the app and found that the app no longer works on iOS. I would call the office, but honestly the wait is so much longer so I won’t bother, I’ll get the bus. Zero communication about this issue either. They still advise on their website to download an app that no longer exists on the Apple App Store."

"Booked a taxi for 9pm. Had a text confirming this. I rang at 9.15 asking where the taxi was, lady very abrupt on the phone as if it was my fault the driver was late and said it would be the next one dispatched.....how about a courtesy call? No communication saying they would be late. Driver eventually arrived, I went to the window and told him my name and and all I got was "You in back!" and that was it! Got home and he didn't have any signal to accept card payments.....which I was told would be fine as I had no cash. So had to ask someone at home for the cash. If you can't arrive at the time specified, if you are that busy, don't take the booking. Seems I'm not the only one....."

"I have been using alpha cars for many years, however in my last two experiences this company seems to be going downhill. First booked a cab for airport drop and cab was late by about 3 mins and I was late to get in car by 5 mins from my end, though i waved cab driver. In that duration, I got 3 calls from head office of the car, saying am late and I had to pay 20 mins waiting charge. Second time, I asked for airport pickup. Cab driver charged me for waiting from the time plane landed till I was out. Who on earth can expect to get in cab very minute plane lands? Alpha cars, you have lost a loyal customer!"

"I will not use this taxi company ever again. They cannot be relied on. Everytime I have booked a taxi it is always late without fail. Fifteen minutes late or half hour late. Not funny if you have to be somewhere on time. Have also been charged different prices for the same journey, not acceptable. When I have called to book a taxi the person on the other end of the phone who is male needs training on customer service he comes across as unhelpful and miserable as though he would rather be somewhere else. This taxi firm use to be one of the best a few years ago. They are not anymore I will not be using them again and I do not recommend"

"I use these guys for airport runs about 6-10 times a month and they never disappoint. Even when traffic is bad they try to get us to Heathrow on time. Even 3am pick ups is no problem. Fab"