Boots Pharmacy High Street, Bishop's Waltham, Southampton SO32 1AB

"The staff here are brilliant and efficient, always helpful, showing you what you’re enquiring about, because the layout is a bit confusing, it doesn’t seem to flow in any obvious way, but that’ll be head office’s diktat not the local branch. They take the time to be kind, whichever pharmacist is on I’ve found to be very helpful. The staff chat to you but relevantly, and not at the expense of other customers. So fortunate to have such a great pharmacy."

"Very disappointing visit to the Bishops Waltham Boots. Couldn't find what I needed hence stood behind a person who was having a social chat with the cashier. After waiting and being ignored I joined the que for the other cashier who finished serving the lady in front of me then just walked off into the pharmacy. I stood waiting yet again for the original cashier to stop taking to her friend so I could be served. They continued to gossip ignoring a paying customer, I consequently left the shop and went across to the pharmacy on the opposite side of the road where they were polite and helpful unlike Boots staff, who were rude in their manner and seemed unaware that their job was to serve people. Such a shame as the help I have received from the pharmacist has been excellent. Shop local, we do try, we'll not if this is how your treated in Bishops Waltham Boots. I would have given no stars if there was an option."

"I ordered a dental product on line, I was told delivery would be within 5 working days. I went to the store and waited while 3 women who arrived after me were served? I'm a disabled pensioner and mobility and standing cause me major problems (I use crutches or a stroller). After 5 minutes I left. I was told by email that I should pick up the item from the payment desk at the entrance and not to approach the counter. Now, almost a month later I am still waiting for this shop to contact me with pick up details? Not great customer service."

"In the past six weeks as a carer on assignment in Bishops Waltham, I have called on boots at least twice a week, either in person or by telephone and in all instances have found the staff pleasant and extremely helpful. Bravo Boots Bishops Waltham!"

"Lovely,helpful & reliable. Nothing seems to be to much bother & they genuinely care. I seriously can't praise them enough. They have help my family & I through a lot. Thank you ladies."