Audio T Southampton 12 Hursley Road, Chandler's Ford, Eastleigh SO53 2FU

"I have been a customer for well over 20 years and heartily recommend Alan and his team at Audio T. Excellent, friendly relaxed advice coupled with deep knowledge and flexibility. Proper personal friendly expert service with the support of the wider Audio T behind them."

"I've been a customer at this branch of AudioT for many years and am very pleased with the service, advice and range of products available. The staff, past and present, are highly approachable and always offered good quality insights and suggestions accurately reflecting my requirements. Nothing has been too much trouble to arrange; whatever hasn't been available to borrow from this store has been quickly obtained from another branch. Strongly recommended."

"I bought my first pieces of Hi-Fi, a Michell Focus 1 turntable with a Creek CS4040 from Audio T, it was then known as 'Hampshire Audio' back in the 1980's. I have always received a friendly, first class customer service from Alan and the team backed up with their extensive product knowledge, considerate care for the customer and objective but reason based recommendations and combinations. I am still liaising with AudioT Southampton on a regular basis for advice on repairs and new purchases and hopefully will do so for many years to come."

"I have been a customer of Audio T in Southampton for many years. On each and every occasion they have understood my requirements, my budget, and the direction I wanted to take my hi-fi and AV system in. Their product knowledge is very good, and being brand agnostic means that they have never tried to drive me to a brand or product that didn't suit me from a performance or aesthetic point of view. I do think that the advent of COVID has possibly impacted the experience that some customers might feel they get, but I have never felt this and have become a loyal and continuing customer."

"Hands down the worst instance of “customer service” that I have encountered in 50 years of spending money. I went in with the intention of buying some pricey upgrades to my hifi. Two staff members, in particular the toe-curlingly awful elder guy who refused to answer any questions with anything other than dismissive, disinterested and disdainful one word utterances, were seemingly annoyed by my presence, desperately looking for the chance to be patronising about my questions and so witheringly negative that I was desperate to leave. This shop is so awful and so lacking in customer service ability that it would leave a bitter taste to spend money there. (I made that mistake 10 years ago when I spent £1000 on my turntable and they refused to explain how to set it up properly. I thought that dreadful guy would have long since moved on but I was wrong.) Anyway, all was well; I called Richer Sounds in Southampton who were superb. At Richer Sounds they bend over backwards to be welcoming and offer time, advice, reassurance, care and technical insights. At Richer Sounds the staff are genuinely please to see you. After my appalling experience at Audio T, I was delighted to spend £3,700 later that day at Richer Sounds. In short, Audio T - shocking… avoid this place…."