Charters Estate Agents Chandlers Ford 13 Oakmount Road, Chandler's Ford, Eastleigh SO53 2LG

"First experience of using Charters and it has been a very positive one. Having recently found myself in a position where I needed to seek a rental property that would permit my little pooch (certainly not easy), Charters in particular Thomas Andrews could not have been more supportive and helpful. Their friendly yet polished and professional service inspires confidence often lacking in this fast paced current economic climate. Thank You sincerely"

"Having recently sold my flat through Charters (Southampton branch), it was a relatively straightforward process.Once the negotiations had taken place, the sales progression team, namely Stephen provided good customer service. There were many frustrations on my part with the time it was taking for different part of the process which were not on the fault of Stephen or his direct team. It was mortgage companies and solicitors - lack of communication from them. Stephen showed empathy and understanding whenever we talked and I was kept updated on the progress even when there wasn't any news. He was quick to respond to my calls and emails and was consistent his approach. Thank you for your help, Stephen!"

"I recently changed the tenancy on my rented house. I found that Charters attracted the right quality of potential tenant, and the checking out was efficient, despite the outgoing tenants having to defer their moving out at short notice. The only concern I had was that Charters were encouraging me to sign the new tenancy agreement before the existing tenants moved out, which could have left me liable to the incoming tenants if the sitting tenants cancelling their notice to quit or simply didn't move out on time."

"We have recently exchanged our contract and can't thank Charters enough for their service in helping us secure our new home. Oliver was particularly helpful, friendly and patient during a number of viewings until our offer was accepted. Lisa in the progression team is also very informative and always keeps good communications with us. Overall we are very happy with their excellent service and will highly recommend!"

"We have recently sold our house through Charters. We had a bit of a mixed experience with them (mainly good) but would like to start with the positives which are due to a few individuals there. First of which is Jess, we met her when we started to consider moving, our house wasn’t on the market yet but Jess listened to exactly what we were looking for and we felt we were a genuine priority for her to help us find our next home. She’s a real asset to charters, very honest, reliable and knowledgeable in everything she does. Another who is like to mention and give thanks to was Lisa R, she dealt with us once our house had sold, she too was just very approachable, knowledgeable and understanding of our circumstances which was much appreciated. Charters as a whole we feel just lacks a little bit of team communication. We initially didn’t want a for sale sign, but one was up promptly when we had started the process. In terms of the viewings on our property they were a little hit and miss, we asked for an “open day” style but got told with short notice this wasn’t happening then the viewings were all done by different people who I felt were coming in a little unsure of what they were trying to sell. After a few weeks on the market it was Jess who requested to come round so I could personally show her the house (she ended up selling it) which I just think makes a big difference to the overall selling experience. There were times we were called about one thing but then told another. The last encounter we had was them calling me after completion on the sale to ask when I was dropping the keys in for the new homeowners only to advise them I had done this 3 days prior which was at the request of someone else at charters. Little things like this I think really create a bit of disappointment with them when we chose them (mainly because of Jess) but also as they had a great reputation in the area. Overall Charters are good, just with thanks to some individuals there."