Carlton Street Surgery Carlton Street, Burton upon Trent, Burton-on-trent DE13 0TE
About the Business
Welcome to Carlton Street Surgery, located in the bustling town of Burton-on-Trent in the United Kingdom. Our establishment provides exceptional health care services to the local community and beyond. We are a renowned point of interest, and thousands of patients trust us to provide them with personalized care and treatment.
At Carlton Street Surgery, we have a team of highly skilled and experienced medical professionals who are committed to ensuring that all our patients receive the best possible care. We offer a wide range of services, from routine check-ups to complex medical procedures. Our state-of-the-art facilities are equipped with the latest medical equipment to ensure that our patients receive the highest level of care.
One of our primary goals at Carlton Street Surgery is to ensure that our patients feel comfortable and at ease during their visits. We are committed to creating a welcoming and patient-focused environment, where our patients feel listened to and understood. Our staff is friendly, compassionate, and always ready to go the extra mile to make our patients feel at home.
We understand that every patient is unique, and that is why we offer personalized care plans to suit the needs of each individual. Whether it is a routine check-up or a complex procedure, we take the time to understand our patients' needs and tailor our services to meet their specific requirements.
At Carlton Street Surgery, we believe that prevention is better than cure. That is why we offer a range of preventative health care measures, including health checks, vaccinations, and screening programs. We also offer advice and support on a range of health-related issues, including smoking cessation and weight management.
If you are looking for high-quality health care services in Burton-on-Trent, look no further than Carlton Street Surgery. Our commitment to excellence, personalized care, and patient-focused approach make us the ideal choice for all your health care needs. Don't hesitate to get in touch today to schedule an appointment with one of our experienced medical professionals.
Location & Phone number
Carlton St, Burton-on-Trent DE13 0TE, United Kingdom
Hours open
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
Closed
Sunday:
Closed
Reviews
"Absolutely terrible surgery been trying to get appointment for my 9 month year old baby who has a rash on his face .. iv been ringing every day for past 3 weeks and it’s same reply call up in morning all appointments are taken .. very rude and unprofessional experience According to the lady on the phone it’s a long term condition?? Which I don’t understand because he hasn’t been seen my a doctor yet ?? Avoid avoid avoid"
"I left a simple form to fill in and after 4 months this still has not been done. I have visited the place, called them numerous times. Poor communication and very poor service. I have asked them to call me back but there was no response. Insurance claim is being delayed because of the lack of action from the surgery side. Unfortunately I will have to start complain process, not able to wait any longer."
"Nice people in reception, they are really friendly and helpful. Smooth registration and smart booking in system. I do avoid dr Thompson or Liam as they are stubborn to the extend that I need come back a few time before I get what solve the problem and with huge respect to them I do understand that they have enormous knowledge and extensive experience but I would rather avoid them at least you have headache and you need paracetamol or life threatening symptoms. But over all experience at Carlton Surgery I can give ⭐️⭐️⭐️⭐️⭐️"
"Today, I have called 1077 times to try and get through as they have missed medication off my repeat prescription. I still have not managed to get though. The previous record was 378. I cannot find an email address on their website to email them, they wont answer the door to queries. Do I write them a physical letter? How can I contact them? Because of how close I live to them, I am not in the catchment area for other practices. I feel trapped and I am unable to get the healthcare I need. Edit - Got through on my 1621 try"
"I cannot believe that this GP does not have a call queuing system. My mum put a request in for a repeat prescription and because she requires a review for one of the medications, the request was declined. I have only been informed this by Carlton Street Pharmacy after continually chasing where my mums medications were. Thankfully they have sorted an emergency supply of the other medication. I have called over 400 times in 3 days and the line is constantly engaged...."
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