Jats Pharmacy 422B Finchampstead Road, Finchampstead, Wokingham RG40 3RB

"I purchased some off the shelf Optrex eye drops on the 15th February, for my 2.5 year old son who was on holiday over half term with my wife and daughter. It turned out he didn't need them as my wife had purchased some from the local pharmacy where she was. So after I joined them and we returned I took the eye drops back for a refund on the 20th Feb. I was advised by the owner of the Pharmacy that it is UK law once a product like this is purchased it cannot be returned or refunded, because there is no way of knowing how it has been stored. I advised it had been in my kitchen the last 5 days, the box has not been opened and the seal not broken. It is an off the shelf product, not prescription and should be returnable. He still refused the refund. I have since looked up if this is UK law and it is not. It is at the discrepancy of the pharmacist. I would like to add that I paid JATS £14.50 for the eye drops, my wife purchased identical eye drops for £7.49. When I pointed this out to the owner he advised his prices from his supplier had gone up. I understand we are living in uncertain times, but a differential of £7.01 represents an uplift of 94%. With inflation running at 10% I don't think a supplier would be marking their products up to this extent. I have been a long standing customer of JATS, but now have to question the level of customer service and integrity. A local chemist such as this needs to thrive on trust and how it treats its customers. I for one will need to consider where I take my business from now on. With plenty of choice and a NHS pharmacist at Finchampstead surgery, it won't be a difficult decision. If I had purchased the eye drops at Boots or Tescos they would have been refunded without question."

"We’re new locally. We’ve been in around six times so far and it’s gone well. They are honest when things cannot be obtained and, usually accurate with order times. Which I appreciate are largely out of their control when some medication at the time of this review is unavailable due to national shortage. Otherwise, they seem friendly. Marked down 1* because parking is often difficult to obtain. I haven’t checked pricing as per previous reviewers so cannot comment on whether products are overpriced etc. Going well so far though and haven’t had a reason not to return as of yet."

"Popped in for a flu jab today. Very friendly and efficient and would definitely recommend. Thank you!"

"I finally nominated Jats for prescriptions after putting up with the rude, curt, unfriendly offering Finchampstead pharmacy think is customer service. I wished I had switched to Jats years ago. I only began to appreciate Jats after picking up some prescriptions for a vulnerable neighbour during lockdown, and then, latterly, getting flu shots for my partner and daughter. What struck me was how well the owner and his staff knew their customers, and their helpful nature. This, my friends, is what old fashioned customer care and curtesy is like. Be warned. The owner does have a dry sense of humour. I love it, as I am the same. Po-faced individuals may not understand or appreciate this."

"I am a local and have no conflict of interest in writing this review. I've used JATS PHARMACY (Jay) for a while now. He's struggled through a period of concerted effort by some new, "commercial-only" interested investors to get customers to go elsewhere and interrupting his supply - This caused some negative reviews from some who didn't appreciate this. Thank goodness he and his team are still there. Thank you so much for your professional, honest, and reliable services."