Yellowline Taxis

"Pre booked the taxi last night for this morning at 6:30. Ring them this morning to double confirm it’s booked and definitely arriving to be asked to use a different taxi company as they clearly couldn’t be bothered to keep the booking as it’s early. You’d think they’d need the customers. But obviously not."

"A company that will intentionally disrespect its customers. I can only tell I had a noticeably bad experience. Booked for a business trip from Cranfield (I’m a student and work part time), pick up 4:00am into London Gatwick and the company had confirmed they’d accept card payments. Arrived late to then be asked if I would agree to share my journey with a “couple of students” for a small discount. Explained that I wasn’t interested in a discount (expensed fare) and that I wanted to sleep on my way to the airport as I had a long flight ahead and work meetings the following days. Driver made me understand he’d already accepted the booking for 5 people (not a couple) from 2 pick up locations, I reluctantly accepted. The other people’s booking was for 4:15 so realised, after accepting, that the driver had come late on purpose. We left at 4:25 instead of the planned 4:00, plus time (15 mins) to branch out into Luton and take payment from the 5 other passengers. Whilst on the journey, the driver said he wouldn’t accept cash and asked me to connect to online banking to make a payment."

"I used them because they had the best review rating but I'm not sure how. Taxi wasn't at the station when I arrived and when I called there was no answer, it just kept ringing. I had to call another taxi company and wait around in the cold for 15 minutes. Would not recommend"

"Booked a cab to the airport,he didn't take my postcode or name which concerned me. I tried to call back 4 times with no answer so I called of a different number and he picked up first time to tell me actually it's not booked and they don't take early morning cabs. This is not a company... This is a random man that doesn't answer calls if it's not a journey he's interested in! Poor"

"Both times that we booked with them they came 10-20 minutes late, and booking were for airport and train station, which means they need to be more precise with times! I do not recommend them at all."