Cineworld Cinema - Aldershot Unit 5 Princes Way, Aldershot GU11 1WG

"This is a good cinema with up to 4 hours free parking if you park in the Morrisons car park, they have a good selection of films available , the toilets are clean, the staff are friendly. The food and drink selection is also good."

"Imagine the scene. On holiday, it's Christmas Eve AND your son's 12th birthday. He's a movie buff and was itching to see the new Avatar movie. So we permitted him to choose every aspect of his night, including where to go and where to eat. He decided to try this cinema as it is not readily available to us where we live. He thoroughly researched his night and chose tickets that allowed him time to have his meal in the theatre. We arrived in plenty of time, and the cinema was very quiet. There was plenty of staff, yet we still had to wait in a queue to order food. We were told at the counter there was no hot food left apart from Nachos, which was a bummer since we hadn't eaten. I found the staff's attitude irritating; a supermarket was 100 yards away, and the cinema was nowhere near closing. However, I let it go as I didn't want to ruin my son's night further by complaining about the situation. By this point, it was too late to eat elsewhere, so we had few options. We decided to put up with the discomfort of hunger to see the movie since we had already bought our tickets online. So, imagine our confusion after finding our seats and settling in when late arrivals passed us holding hotdogs!! I was dispatched back to the lobby to source this food, only to be informed again that there was no food apart from Nachos. I challenged the employee only to be told that a stray hot dog had been found after she had served us earlier. I expressed my dissatisfaction, but it was futile as the staff had no intention of taking any action. They were attempting to turn everything off in preparation for the cinema closing. It may seem petty, but it was a special occasion that was planned based on the information advertised by the cinema. We were all too hungry to enjoy the movie and also annoyed by the poor service of the cinema staff. I was so uncomfortable and annoyed that I left the theatre for some air, and I watched as the staff attempted to shut down all of the concessions. It was obvious that they were anticipating the end of their shift with no real thought given to the effect on the customer experience. I can only assume that this company does not have an ethos of exemplary customer service. To have that type of situation arise shows a careless attitude. Then to show no intention of amending the situation or even offering a goodwill gesture is simply bad practice. Safe to say that Cineworld Cinema is one of my top ten “terrible trips”. Not a DO; it's a DONT!"

"The staff are all very pleasant and the venue warm and cosy. On the downside the programme volume is always far too high. I don't know who is responsible but the André Rieu concert we saw last week had obviously been edited.. Such a shame"

"Indian movies you can watch here , 7screen cinema's, Morrison is near to it , bus stop is near 100ft"

"Perfectly controlled temperature throughout the long 3 hours film, clean & tidy, friendly and supportive staffs. Located at a perfect spot to spend the weekend with family and kids as every kind of shops are nearby."