Lyme Brook Mental Health Centre 21 Talke Road, Chesterton, Newcastle ST5 7NJ

"DO NOT USE THIS SERVICE! I got referred here from the wellbeing service as they said they couldn’t provide the treatment I needed. Since the referral I’ve been on a waiting list for therapy for two years now. Yes they’ve given me medication, BUT I NEED THERAPY. Appointments are cancelled all the time, and if you want to reschedule an appointment you’re on hold for an hour and a half. They always tell you they’ll call you back, they never do. When you ring and ask how much longer you’ll be waiting for therapy they just tell you that ‘there are people that are above you and worse than you’ despite never actually asking how you’re feeling or if you are in crisis. People are always telling you that support is available and you shouldn’t suffer in silence, realistically the support is not there, people are given false hope. Change needs to be made immediately."

"If you wish to be stable in life and live productively do not use this service. They do not treat service users as a priority. You will be issued a psychiatrist and all appointments will be video call, it won't be face-to-face, even though it has been a year since covid. The video call appointment will be vague, it won't be analytic to your disorder, more like asking about the weather so little to no interest as to how stable you are. The psychiatrist that I have always asks questions about my child which, I do not have a child. Which leads me to believe there is a data breach there or there's a high possibility that my details aren't being read beforehand. One thing that the Lymebrook Centre are consistent with is not fulfilling what is discussed in your appointment for example a medication increase. You will be told that the increase will be sent to your registered GP within the week. When you go to your GP for the prescription you will find that the psychiatrists 'receptionist' hasn't bothered to send it off in the first place. So, basically you will wait anywhere to 1-2 months for what was promised. For what your mental health depends on so you will be left to not trust the people that work there. You will be told that if you need help to ring the surgery whenever to get support and that is not true you ring the reception and nobody will answer in actual fact after waiting for 5 minutes the call will automatically end. Previously I have tried to get in contact with the surgery from Monday - Friday and could not get a hold of anybody. This past year the centre has been in the sentinel to my knowledge three times with suicides and the centres response has always been "this person never expressed suicidal thoughts" they are just trying to save there backs. I'm sure the death rate whilst being a user is much higher. I'm done with excuses for the mental health services. It isn't a service it is a made up dream that the government are portraying to "help" vulnerable people. Apparently the service to help with mental health is underfunded? Is it funded at all I question? It is a nonexistent service. To close this review, my view on this place and the workers is poor. It is a shoddy place that needs help. Basically, my mental health has gotten worse since being a service user of there's."

"This practise is not fit for purpose. No care for any patients, misdiagnose, cancel apointments and staff do not communicate between themsleves or other services. No accountability taken. Still not doing face to face apointments. Last straw for me was not giving the time to explain more what my diagnosis is on the phone apointment saying it would be explained in the letter to which it wasnt just stated what it was."

"My appointments have been constantly cancelled, and no help is EVER given. There comes a point where the people who work here should question what the actual point is in their work if not to help people. Is it just another paycheck for you guys? Because there are surely easier and less hurtful ways to get money. It is infuriating trying to get anything from them. This place doesn't even deserve a rating because of how legitimately awful it is."

"I have given 5 simply because the appointment of a new receptionist who is empathetic has made a huge difference. nothing appears to much trouble for her. Like everyone else i would spend hours trying to get through and still do occasionally but the last 3 out of 5 calls have been answered within 5 mins"