Dutton Gregory Solicitors - Chandler's Ford 6 Stoney Croft Rise, Chandler's Ford, Eastleigh SO53 3LD

"I was recommended Dutton Gregory by the Sales team in a new development where I purchased my flat. Well what can I say! BEST SERVICE EVER!! I dealt with Paige throughout the whole flat process who was an absolute star! Nothing was ever too much for her and I had a lot of questions. Paige was so friendly and ever so helpful. The turnaround was so quick. I was in my flat within 8 weeks of reserving it. I would honestly recommend Paige, Emily and Gareth and will be coming back here in the future."

"This was the second time we've used Dutton Gregory in as many years and we will always use them based on these 2 experiences. On this occasion, Gareth and Issie were absolutely amazing! Helping us complete on our first buy to let, they were patient, kind, friendly and incredibly responsive, even to stressy emails and phone calls when we were panicking about some detail! We cannot express our gratitude enough to them, absolute credits to their firm and their profession. Thank you! Dan and Sarah"

"Solicitors are not generally known for their attention to customer service. But when handling my conveyancing, Dutton Gregory reach a new low, tarnishing the reputation of all solicitors everywhere. My solicitor went on holiday not once, but twice, at crucial points in the process, including two days before exchange. Nobody contacted me to tell me this - I found out that my buyers were ready to exchange from my estate agent - and everyone seemed surprised that I should expect it. A simple email would have done, explaining that my solicitor was away, when she would be back and who was handling my file in her absence. It's not rocket science, it's easy. Instead, I was left with urgent and important legal questions and nobody to answer them. Let me repeat - I found out that my buyers were ready to exchange from my estate agent! Not the solicitor that I was paying over a grand to handle the legal side. She didn't even know, because she was on holiday! When I complained, I received a haughty email from Sarah Sams, a partner at the firm, offering no apology, defending and justifying everything that had happened, and saying, "... it is not possible not [sic] notify all client’s [sic] individually when a member of staff is due to take annual leave." This is such obvious nonsense that it beggars belief that anyone would write it. It would take less than 10 minutes to send an email to a list of clients. The problem isn't just that this wasn't done, it's that nobody at Dutton Gregory thinks it is worth doing. Sarah Sams' email displays the root of the problem at Dutton Gregory perfectly. It comes from the top. Nobody cares about customer service there - they don't even know what it is. So this dreadful vacuum where customer service should be isn't going to get better, because the partners at Dutton Gregory cannot see it. As a result, they provide a lazy, complacent service, accompanied by an arrogant, high-handed manner. If you make the mistake of using them, expect the bare minimum, low interest in your situation, late responses or no reply at all to emails and messages, and your solicitor disappearing without notice with no cover. Only gave two stars because they did actually manage the simple task of doing the admin for the sale. Otherwise it would've been one."

"Having recommended Dutton Gregory for a few years they've recently assisted me with a remortgage, sale and purchase, with another family sale progressing currently. Can't fault any of the team, Paul & Frankie have primarily looked after these transactions and been on hand to assist and answer queries quickly. Always the best service from Dutton Gregory even during a pandemic and the ever increasing expectations from many clients."

"We instructed Dutton Gregory for conveyancing services on the purchase of our new house. Paul Sams and Amy Briscoe were fantastic from start to finish. Paul was very informative and supportive with some issues we had with the developer, which put us at ease. We can't thank them enough for being very friendly and helpful. Highly recommended!"