Chiltern Medical Clinic 60 Broad Street, Reading RG1 2AF

"The customer service is brilliant! Shangida is giving exellent treatments. She is a very professional lady and even gives great advise on how to take care of my skin after the treatment! Thanks Shangida ❤️"

"I have been coming to this clinic for five years now. I have had laser hair removal from head to toe, it has been worth every penny, the results have been amazing and you can pay in installments which really helps. Staff are friendly and very professional, Shangida who does my laser treatment is a credit to the clinic, I can't thank her enough for her hard work."

"Went here for small but necessary procedure. The whole experience from start to finish was professional, efficient, and easy. All staff were excellent, from receptionist to nurse to doctor. It was easy to get convenient times and the charge was good value. All in all an excellent experience and would recommend."

"Dr Munnelly & Team at the Chiltern Medical Clinic in Reading provided me the most amazing service by completely removing my facial veins, I cannot recommend them highly enough. An outstanding result and service that was quick; much more effective than I had originally hoped for. Thank you so much, I'm so grateful."

"Avoid - go to another clinic or provider. I have been going to Chiltern Medical for years to have laser hair removal and for the past few years it has been good as there were plenty of qualified therapists and appointments were easily made as such I bought prepaid packages. Come 2022 it has become a nightmare to book an appointment as across two clinics they only have 2 therapists. The therapist I usually see wasnt available, so I said I would see someone else as in the past this wasn’t an issue as they were all very good. But I was wrong, I was left with a bleeding arm, an hour plus treatment took 30mins to do and patches of hair grew back a week later which is way faster than they normally do. I discounted this as a one off and called to see if could book to see my usual therapist to be told that she does not work weekdays and only Saturdays which doesn’t work for me. I then asked for refund on the prepaid treatments and was told they do not give refunds on these by the person on the phone. Asked to speak to manager and was told to email them asked for the email was told it’s the info email address. Then I had to search for it on their website, emailed them and according to their website which states any complaints will be replied to in 2 days to either resolve the issue or acknowledge the complaint. I then waited a week for a reply and it was only when I chased them with a screengrab and said I would claim the full amount from my credit card company they replied confirming the refund and to call for this which I did. They then called me to say they made a mistake and refunded me £70.50 extra I advised I would gladly give them the money back once it had hit my account because I didn’t trust them and asked for an email breakdown to cover everything. They then proceed to call me 3 x on Saturday (1x at 12 then 2 x between 5pm - 6pm), they did this again on Tuesday afternoon where they called 3 x within an hour and called again at 9am Wednesday - all during my working hours. When I brought this up with the receptionist when I called to pay she couldn’t see what the problem was, I explained that they are harassing a client like debt collectors over £70.50 when I’d spent £££ with them over the years and that they had lost a long-standing client because of their actions. Service is terrible here and I would recommend going elsewhere."