Pine & Oak Furniture Reading RG7 5UX
About the Business
Pine & Oak Furniture is an establishment that specializes in providing high-quality furniture solutions for homes across the United Kingdom. Located at Unit 2 Kennet Holme Farm Building, Reading RG7 5UX, this furniture store caters to customers from all walks of life, offering a wide range of products that appeal to varying tastes and budgets.
At Pine & Oak Furniture, customers are treated to a warm and friendly shopping experience as they explore the store's vast collection of furniture pieces. Whether you're looking for a new bed frame, a comfortable sofa, or a sturdy kitchen table, this home goods store has got you covered.
One of the store's standout features is its commitment to quality. Pine & Oak Furniture only sources furniture pieces made from top-quality materials, ensuring that customers get the best value for their money. With an eye for detail and a passion for providing excellent customer service, the store's employees are always willing to go the extra mile to help customers find the perfect piece of furniture for their home.
What's more, Pine & Oak Furniture is a point of interest in the Reading area, attracting shoppers from all over the city and surrounding towns. The store's location is easily accessible, making it a convenient destination for all your furniture needs.
If you're looking for a furniture store that prioritizes quality, affordability, and customer satisfaction, then Pine & Oak Furniture is the place for you. Visit the store today and explore the wide range of furniture pieces that will transform your home into a stylish and comfortable haven.
Photos
Location & Phone number
Unit 2 Kennet Holme Farm Building, Reading RG7 5UX, United Kingdom
Hours open
Monday:
10:00 - 17:00
Tuesday:
10:00 - 17:00
Wednesday:
10:00 - 17:00
Thursday:
10:00 - 17:00
Friday:
10:00 - 17:00
Saturday:
10:00 - 17:30
Sunday:
10:00 - 16:30
Reviews
"Good variety of products, not necessarily good value for money. Need to be selective."
"I ordered a coffee table and it arrived covered in a thick layer of dust, with ugly black lines across the top of it and the stain used comes off on my little boys pyjamas. Really unimpressed. I emailed them but got a blithe response claiming ‘it’s part of the charm’. When we viewed the furniture in person I saw no thick black lines and the stain rubbing off onto fabric is unacceptable. Very disappointed"
"We bought a beautiful oak dining table from here and we are so happy with it. It’s solid and great quality. It came with four chairs and it was actually reduced from £1200 to £400! The staff were also really friendly and helpful and delivery was prompt and faultless. I would definitely recommend Pine and Oak Furniture!"
"Dealt with Sue. Really helpful, no sales pitch or pressure at all from her or the company. Very friendly and knowledgeable. Supplied lots of options to think about and mentioned services I didn't know they offered like custom builds or slight changes to the furniture you're after so it meets your needs. Fantastic. Thank you"
"How I wish I had read the other poor reviews before visiting this company. On the face of things, they are welcoming and friendly. But the minute they have your money, it’s a different story. There’s a no refund policy if you change your mind, even if there’s been no financial outlay on their part. This is written on the back of the invoice (which you receive after you’ve paid), and is apparently on a sign in the showroom, but is certainly not advised to you verbally before you commit your money. The minute anything goes wrong, the customer service is appalling. We have a bed frame that is transferring the brown wax colour to our expensive white sheets and pillow cases. This will not wash out! Their response was that this had never happened before, and to get an old towel and rub the bed frame down to soak up the excess wax. I wasn’t averse to doing this, despite not really thinking I should have to, but when I asked what they would do about my bed set, they told me to wash it on a hot wash with Vanish! When I said that I had done this twice, they reverted to telling me to rub down the bed frame and it should sort it out. At this point, I said that the bed frame wasn’t fit for purpose under the Consumer Rights Act 2015 (a fact my legal advice line had confirmed to me). Their tone then became what I can only describe as threatening, and I was told ‘that was a nasty conversation I didn’t want to have.’ After pushing to say I wanted to know what they would do about my bed set, she said she would speak with the owner. The response? They would not compensate me for the damage. Not even an apology. I have now read numerous appalling reviews about the customer service from this company, and plenty about poor workmanship. It’s a shame as, on the face of it, they’re a local manufacturer whom I would have supported in the future. Instead, I am honestly stunned at how they have remained trading with so many dissatisfied customers. I would fight my case except, in our case, I can only hope for a refund of a credit note due to their refusal to refund an order we were unable to proceed with earlier in the year. And I do not want to waste another minute dealing with this company."
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