Avance Clinic 5 Tufnell Gardens, Derby DE22 4DY

"I visited this clinic for the first time back in August after speaking to a member of the team via Instagram. My concern was regarding a patch of discolouration on both my shins (hemosiderin staining) due to an injury I had a couple of years ago. Having done my research and speaking to other clinics, I was told that this could be tackled via laser treatment. The main reason why I hadn’t visited any of the other clinics is solely due to the fact that they’re located over 3 hours away and I really didn’t have the time for the commute. I reached out to Avance because they offered the exact treatment and type of laser I was after. After being told they could look into this for me, I booked an appointment. I turned up 5 minutes early to my appointment and was made to wait an extra 10 minutes over the time I was supposed to be seen. No big deal. Things happen. My consultation with Carly wasn’t pleasant at all. I was basically ridiculed for voicing my concerns and was told “these things won’t matter once you’re married”. What exactly is the point of working in the cosmetic industry then if these things clearly “don’t matter”? I was made to feel like an inconvenience the entire appointment and the whole thing just seemed rushed. I literally felt like I was in the way the entire time. Constantly being reminded how the pigmentation is such a “minor issue”. Highly unprofessional behaviour. My second appointment felt even more rushed than the first one. Again, I turn up a few minutes early and the owner completely ignores me. I’m sat there waiting whilst she is catering to another patient (in the reception area). We’ve gone 10 minutes over at this point until I’m finally acknowledged. I am made to feel like an inconvenience throughout the entire appointment once again. It’s a huge shame because I actually saw a reduction in the pigmented patches after my first appointment. A third appointment had been booked but unlike the first and second appointment, I wasn’t given any SMS reminder for this at all. I later realised that I had missed my appointment. Maybe it was for the best. A reminder would have been nice though. I assume this was probably because no pre-payment was made during my second session (unlike the first two sessions) so maybe the owner was hoping that I wouldn’t return and ‘waste’ her time? 1 star for the fact that the treatment did seem to help and another star for the fact that the lady in reception was lovely."

"The clinic has a great modern and up to date look. All the staff are very knowledgeable, friendly and the prices very competitive, as a guy I was a bit in doubt about going, but I'm so glad i went to Avance clinic.I was fully made aware of the procedure, and treatment course length, and was quite amazed at what they offer. So happy with my treatment. Thanks alot Avance clinic."

"Carly is really professional, welcoming and friendly. Her prices are very reasonable and she is obviously very passionate about what she does. I've now had 4 sessions and the reduction in hair regrowth has been amazing, hardly anything there now and much finer! Would 100% recommend."

"After having my consultation with Carly where she answered all my questions and made me feel at ease whilst I had a patch test, I had my first treatment yesterday. Carly was professional, welcoming, friendly and made me feel at ease again whilst she completed the treatment. The treatment didn't take as long as I thought and the pain lasted seconds a lot less then waxing. Can not wait for my next session and to see amazing results."