mydentist, Salisbury Road, Farnborough 3 Salisbury Road, Farnborough GU14 7AN

"Had been a patient here happily for many years. Sapna was my dentist but that good experience turned into a bad one for my whole family the past few years. I have 3 adult children & we have all recently changed dentists because of poor treatment. My son has been left with serve anxiety due to neglect & nasty comments about his teeth by her. His new dentist has redone work as he couldn’t believe how poorly it was done. My daughters have had issues & I myself have over time been left to feel totally worthless by my dentist to the point I dreaded going. She seemed anxious/reluctant to carry out work, constantly referring me. I had a tooth crumble during work so I had to have a crown fitted that came out as soon as I left the surgery. It wasn’t able to be refitted & I was left with a dead root in my mouth for 3 years (front tooth) said she couldn’t remove it. So couldn’t get denture. This affected my confidence greatly but she didn’t care. When I paid privately I got the best care as an NHS patient it was so bad. I don’t like to say bad things about people, I had previously had a good experience with Sapna and the surgery staff are lovely. But I feel very let down, the way I was treated & especially my son the last few years. I have cried tears over my treatment, how I have been made to feel, my son has been very distressed & unable to eat properly & no help was offered because we couldn’t pay privately. When you offer to pay you get the gold star treatment, when it’s NHS you feel like an inconvenience to be honest. Our distrust & anxiety got so bad we had no choice but to leave, we had to wait over a year to get another NHS dentist & I’m glad to say he is lovely & is fixing all our issues but sadly the damage is done & some of it can’t be fixed. I feel slightly bitter about all of this because I previously had such trust in my dentist. It’s a real shame that my whole family were neglected so badly. We are real people it should all be about making money!"

"Hygenist Rebika was aggressive in cleaning my teeth, felt pain for 2 days in all my jaw. Then few days later I ended up in another dentistry prescribing me antibiotics due to severe infection, ended up with codeine and strong painkillers.There is a crown impact due to the aggressive work. Now I have to have root canal treatment due to the damage and new crown. How is it possible one hygenist to cause so much damage and ruin your new year . and one week before hygenist I had check up and 4xray at same dentist and was told all in order, just so obvious is from infection caused my not careful cleaning .At the time of pain tried to make appointment with the original practice but they wanted 86 pounds! it's just unbelievable how much pain I have to go through Everyone be aware as do not wish this kind of traumatising experience to anyone"

"Dr Ratna made me feel at ease whilst having my treatment. All reception staff always have a smile on their faces and are happy to help with any issues outstanding"

"As a dental phobic, I have to say I have been very well treated by both the dentists I usually see. Sympathetic and accommodating when dealing with my problem. Even the receptionists are friendly, which puts me at ease. I have no trouble visiting the practice."

"I was really nervous having not had a filling before but Christy was amazing from the start of the process all the way through. She was cheery, very kind and made sure I knew what was going on. Having the filling was fine and the hygienist clean was significantly less painful than I have experienced previously, even in areas which hadn't been numbed. My appointment had to be rearranged but that was dealt with efficiently and every step of the process was clear. I am probably going to need my wisdom teeth out but instead of dreading it like I would have previously I feel confident I would be in safe hands at this surgery."