Damira Henley Dental Practice 33 Duke Street, Henley-on-thames RG9 1UR

"I have been coming to this dental practice since 2005. I always receive excellent treatment and advice. I have just had some composite work and a teeth clean and am delighted with the work. I would high recommend this Dental Practice."

"Despite my ancientness I’m still a big baby regarding dentists! However, my first visit and treatment recently to Damira proved how unnecessary my anxiety was. The treatment and staff can be summed up in three words: Caring, gentle and thorough."

"My first impressions are great. I signed up as a new patient the other day and the guys on reception were very friendly. Yousuf (hope I've spelt his name correctly) was also brilliant during our initial consulatation. The fact that you can register as an NHS patient and / or privately is a massive bonus."

"I went to Damira today for the first time All of the staff are friendly and helpful Whilst there I had a clean from their Hygienist, and I must say, it was the most thorough cleaning I have ever had, the guy was polite and careful and took his time to do the job right, fantastic! Thanks guys, I cant recommend you high enough, well done Martyn"

"I had a really negative experience with Damira recently (nothing to do with the dentists or hygienists sadly) which has unfortunately caused me to look for another dentist. The last time I visited, they kept me waiting for 35 minutes in reception without telling me that the dentist was running late - I had nipped out on my lunch break so had to tell the receptionist that my appointment would need to be rescheduled. There was no apology or acknowledgement that they'd wasted an hour of my time (walking there, etc.) and they marked me as a "no show" to my appointment on their system. They rescheduled me for another day and everything was fine. I didn't make a big deal out of it as it hadn't happened before. I rang them last week to reschedule my appointment that was scheduled for the same day. A completely unavoidable meeting was put in my diary at work over lunch and I had to attend so asked to reschedule my check up. The receptionist was extremely unhelpful and kept putting me on hold while she asked the manager questions - she then informed me it was her second day. I understand that people learn on a new job but when she told me that the manager would ring me back to reschedule, I waited for their call but never heard anything. I called back 2 hours before the time the appointment was scheduled and was told by the same person that the manager was "dealing with an important situation" which was not only unhelpful but pretty rude. Implied this was not important to them. I then got transferred to the manager who told me they wouldn't give me any flexibility to reschedule my appointment so they've charged me a £30 fee ON TOP of the £80 I paid to secure the appointment. I only had to pay to secure the appointment because of their error in marking me as a "no show" as referenced above. I told them was not giving my permission to be charged to which the manager replied with glee "we don't need your consent". I told them I wouldn't be returning which was "absolutely fine" by the manager. I hung up at that point. I've spent hundreds of pounds here in the last 2 years, and never cancelled/rescheduled at short notice. Not only were they completely inflexible but incredibly rude."