Cousins Furniture Shrewsbury Store Ennerdale Road, Shrewsbury SY1 3LD

"Spent a lovely hour with Adam upstairs in bedding (!) Knew his products, pro's & cons - very helpful in helping us to purchase a new mattress. Would highly recommend Cousins bedding department. [One minus; too many smokers downstairs - don't enjoy discussing sofa's & settees with smelly sales assistants]"

"Nigel & Phil who delivered my Sofa today were brilliant. Thank You! Also thank you to all Staff that helped rearrange my delivery because of me having to reschedule. I would highly recommend Cousins Furniture Stores."

"Nick and Phil delivery men give excellant service in that they are very pleasant and helpful. They messaged me to keep me up to date on when they would arrive. All together a good experience."

"Just had the delivery of our 3x3 seater sofa & a single sofa including a footstool.. Fantastic delivery team! Phil, Will and Owen were very efficient, courteous and professional.. as an added bonus, they cleaned up after themselves which is not a given these days."

"Bad Experience – A Must Read - Purchased 8 chairs and a table. First went wrong when they told us the chairs were always in stock, so we finished renovations and went to order them to be told there is an 8 week wait for the chairs and 16 weeks for the table. Cousins then said we would have free delivery, and forgot to take it off the bill. When questioned they said there is nothing they can do about it now and would give us a discount next time. I then noticed they had charged £10 per chair too much compared to the in-store price so made them cancel the order and re-order it with the correct price and free delivery. Cousins kindly offered to lend us a loan table and chairs as we spent a large sum of money. We then had to chase up delivery of this loan table as we were forgotten about. Unfortunately, the 8 weeks chair wait turned into 16 weeks and the 16 week table wait turned into 30 weeks. We had to chase up the order updates when delivery deadlines where not met, we even went into store to complain and told the manager isn’t available to speak to us and no discount was available. On delivery of the chairs, 3 chairs had faults or imperfections. The delivery drivers kindly swapped them on the truck for another customers chairs as they knew we had waited so long, but unfortunately meant the customer after us got the faulty ones. Once we had conformation of the table coming in, cousins could not then deliver for a further 2 weeks, I asked if we could pre-book a date but they refused. We took out insurance to the table that kicked into action after 16 weeks and we didn’t even have the table. They gave us a care pack for the table implying it was free, then we noticed £50 on the bill for it (seemed a cheeky up sell, especially since we had insurance). Overall, lying at point of sale, poor communication, and late delivery of damaged goods. We will not be spending money there again."