Factory Direct Inverurie 43 High Street, Inverurie AB51 3QA

"It makes me laugh that Factory Direct have a professional looking advert on TV, as from my experience they don’t have an ounce of it! They came out to look at quoting to install a new bathroom, I went to their showroom the following week to look at the design they had done, I sat through the guy telling me what he couldn’t do, by the time we left I had a completely different design to what I wanted. He said he would email me the quote in due course, this never arrived and I didn’t chase them as I felt very uncomfortable with this company. I later found out by the company who eventually did our bathroom that if Factory Direct think the job is going to be a lot of work, they just don’t bother to get in touch. Give them a miss, shocking service! I’d I could have given them zero stars I would have done!"

"My experience with Factory Direct was a positive one from the time of ordering to completion of my kitchen. The gave me a date and the fitter (Russell) turned up and completed the installation faster than was planned and I was very pleased with the final result. They are not cheap but I believe you get what you pay for these days. Would recommend to anyone."

"Despite a few problems, that were sorted out quickly. We are happy with our new bathroom. Never had so many people in our house. The fitter Clark and his apprentice Kyle have done a wonderful job and were very professional. Alex the electrician was very helpful as the towel rail element was faulty and he came back and renewed it. So all in all were happy."

"Father and stepmum spent £20,000 on a new kitchen. First red flag - the fitters removed the old kitchen and had no qualms about leaving a 73 year old man to dispose of it, including sink and old appliances. The kitchen was fitted but had some final parts unfinished, such as cornering on benchtops etc. Father had to ring repeatedly to get the joiners out to finish the job. One year down the line, the plumbing under the sink has proven substandard and leaked, requiring repairing - a nightmare to get customer service for this. Some parts of the kitchen finishings are coming loose, and now the oven has stopped working. Customer service has been below appalling and my poor father is still trying to get Factory Direct out to fix the issues. This company cares nothing about its customers, literally robbing an elderly couple of their hard earned money with shoddy workmanship and substandard products. Do not touch this company with a bargepole."

"We recently had two new bathrooms installed. We are delighted with the results. Factory Direct staff were pleasant, professional and helpful throughout the entire process through purchase, installation and after-service. Based on our personal experience, we would happily recommend them."