Currys Pinchington Lane, Newbury RG14 7HU

"Service was really shocking. On Saturday the store was practically empty of customers but with lots of staff and yet when I asked for help from someone standing around they said they couldn’t help me because he wasn’t on phones today and the one guy who was doing phones that day was busy. I eventually found someone who could help me and answered my simple questions about their stock. I said I would be back the next day to place the order. When I arrived the next day I had to wait around again for 20 minutes but eventually got service. Things seemed to be looking up because although it took long, the phone got ordered and I was told it was arriving on Tuesday. Tuesday rolls around and at 6pm I haven’t heard anything, so I went to the store to see if they had just forgot to contact me. Get there and they tell me it didn’t arrive because the order was placed after the deadline on Sunday and so it will only arrive on Thursday. Then on Wednesday evening I get a call from the manager saying that the order was actually never placed in the first place and so they will order it now and it will arrive on Saturday. I now just went to the store Saturday to see if the phone had arrived and they seemed like I’d inconvenienced them because I had come “early” on Saturday and I should come later in the afternoon for orders. I had prearranged plans today which have now been disrupted and I still don’t have a phone a week later!"

"Poor service, not enough floor staff. Excuses made.... and yet staff sat at computers. Instead of dealing with the customers in the shop. Left waiting for over 20 minutes and then told they had no stock. Clueless......"

"I went on Friday to buy my new phone, I have been promptly helped by one of the gentlemen that were at the entrance.The whole experience went smoothly in around 10 minutes."

"Went in for a Chromecast with Google TV, they only had the HD version but that turns out to the one I would have got anyway (is half the price of the 4k and a fun thing for me rather than a serious toy). Was boxing day and there were a lot of staff vs. customers, also the TV section was a bit run down (quite a few turned off and missing TVs in the lineup)."

"Service was good, we were greeted quite quickly, but this then turned sour with the lady making comments like "it's alright if you have money". She was rude, and lied about certain products, safe to say we walked out without doing business here and went somewhere else."