H&M Derby DE1 2PQ

"Well Stocked. Staff busy but helpful. Varied price. Self check out long"

"The store has been destroyed from how it used to be. The teenagers area is a fraction of the size it used to be and no diverse styles exist anymore (punk and rock are gone and even the university hoodies). The homes area is a whopping size but nobody seems to be interested in it. And what has happened to the ladies clothing?? All white, beige, black, blue and drab styles. All bright colour, unique styles and bizarre patterns are gone. Looking for that quirky one-off piece that people will love? You won't find it here anymore."

"I have bought back a jumper I bought here in H&M went home with security tag, bought it bck they refused to exchange it as I left receipt home, although I stress it was purchased on my bank card, the staff refused asked to speak with manager, stood waiting for 20 mins, felt disgraced so left it there to head bck home, to get receipt in Nottingham, the petrol my parking charges in car park,, extremely, this unconsiderate this management and staff in H&M, customer service, appreciation, where is it,,"

"I went to the store to return a couple of items but the store assistant, Saray, was incredibly rude and spoke to me with such an accusatory tone and wouldn't let me try and explain. I have social anxiety and ended up having a panic attack because of how she made me feel. I love H&M and am a H&M member but this experience has put me off shopping with H&M in the future, especially at this store. I wanted to email customer service to detail the event but the only option to call them which also makes me feel anxious and I'm worried I would be spoken to in the same way again."

"Hand sanitiser provided at shop entrance. Clothes are hung quite close together, but there is room to move out of the way of people or wait. Staff are polite and friendly. The checkout assistant who served us talked us through how to get the H&M loyalty card on our phone. Which was great as it gave us 10% off our purchase."