Thrifty Car and Van Rental Northampton

"Had my deposit withheld for existing damage to a car that was not well maintained having taken it to a garage myself. You pay premium prices for premium cars which I was happy to do, but for the customer service side and help resolving the matter, it certainly wasn’t included."

"Rental end of July. Not a great experience on collecting the vehicle (booked M9 9 x seat MPV). Booked on line with no problem (not the cheapest by the time you hire all the extras such as CDW, windscreen cover, tyre cover….) but on arriving the vehicle we were to be given had numerous issues which I spotted on a pre hire check: 1: vehicle dirty outside and inside, in current COVID 19 conditions this did not appear to have been cleaned effectively at all. Other competitors I have used in the past offer a higher standard of cleanliness (eg Enterprise, Avis) even pre COVID. 2: tyres were close to legal limit of 1.6 mm (x 2 were really close). 3: Screw or bolt seen in the tread of one tyre (easy to see on any quick visual inspection) 4: One of the 2 washers was missing for the windscreen washers (construction and use/MOT fail, so any roadside check this would have been an issue). The vehicle looked tired and had quite a few bodywork defects. Initially there was talk of me taking this vehicle down to a tyre fitter in town to replace any faulty tyres (4pm on a Friday!!) (me doing it!!!), with staff saying they had nothing else but in the end another vehicle was sourced which was sat in the compound, which Jeff kindly washed outside beyond his finish time of 4pm. This was only because I saw this in the compound and suggested this should be the alternative. If I had been the branch manager I would have tried to apologise for the inconvenience (we were there 90 minutes) but nothing; desk staff tried to be helpful but if the system isn’t very robust what can they do? So, if (big if) you hire from Thrifty: make sure the vehicle is roadworthy, go over it really carefully and make sure also you assess for damage and that it is accurately recorded. Pre hire checks not being done properly. Deposit returned in good time, no problem there. However, I won’t be using Thrifty again!"

"They say every business is great until there is a problem and Thrifty are no exception. They took money from my card for fuel I had replaced, both Birmingham and Northampton branch accepted the error but can I get the money back, have rang now 4 times with promises but a month later nothing. Beware...don't give your card details...very poor and dishonest. Complaint now lodged with Volvo who arranged this...really poor show and unnecessarily time consuming."

"1st class service. Amazing vehicles. I have never before driven a brand new vehicle, also had an upgrade on my first time using them. Helpful and friendly staff. Cannot rate them higher. Will definitely be using them again."

"Hi Steven Thank you for your review, we do have a great fleet of cars and vans and we are always competitive on our pricing and review the market daily. We always refund our customers deposits within an hour of the vehicle being returned. The delay is in the banking system and depends on who you bank with, crazy I know but our hands are tied on it. Thank you to everyone else who left a review too Lee Sheehan - Branch Manager - Thrifty Northampton"