Hoseasons Raglan Road, Lowestoft NR32 2LW

"A disappointing experience again 2nd year running. Booked on line to secure a holiday easy part. Its cheaper by 20% now (holiday is still 3 months away) to be told if i cancel i have to pay £275. Quoted the "book with confidence" section and the "all backed by our lowest prices guaranteed" (clearly not) the cancelation fee is £275. I wish you well for recession 2023."

"Cancelled due to the terms and conditions being changed after we booked ie kids under 16 not allowed to use any of the spa or swimming pools facilities but 5* for cancellation process refund back in my bank within 3 days including fee paid for cancellation policy."

"Hoseasons are a joke. We hired a cabin for the week which turned out to be literal dump that smells of constant sewage. Everything was broken, stained and stank. Customer support takes 2-3 weeks to reply and can't offer any assistance, we were refused a refund having left early. Fraudulent money grabbers, avoid at all costs."

"Money grabbing company with terrible customer service. Lodges and locations they supply are excellent - customer service is awful. Having used these guys extensively since 2018, it's safe to say after our recent experience, we won't be going back. We've had many issues with them over the years but with things like Covid etc. happening, we gave them a break. However, they sneak policy changes or hidden penalties in without making it very clear on their website, and when you call them out about this, they refuse to acknowledge it. They also will do anything they can to avoid giving valid refunds or accommodating life changes because they're so desperate to get your money. Avoid these guys at all costs as they will do anything they can to get an extra couple of quid out of you and won't help you at all if you need to make a slight change. I'd recommend using them to search for lodges / places to holiday and then just going to those places directly so that these guys don't get a cut of the money they don't deserve."

"We booked our boat trip which was going to be shared by the parents in law from Chile but then had to cancel as Chile is still on the red travel list. Very disappointing for all of us. I was told I was going to lose my deposit but with our situation this didn't feel right. I contacted customer services and explained our situation and a lovely lady called me ( Miriam I think ) and explained we were going to receive our deposit back in full. This was wonderful for us all and will probably pay for a camping trip and it leaves a good impression of Hoseasons. We will be booking another boat trip when this virus mess is over and the parents in law can join us. Well done Hoseasons."