Northwood - Lettings Agents Newport Pagnell

"I was a tenant in a property managed by Northwood and it was an awful experience. Very poor communication. Did not respond when I reported damp and mold in the property multiple times. Staff were very rude when I was not available on the day they had arranged delivery of a washing machine without asking me. Finally they have withheld part of my deposit to fix items I did not break. I would avoid using Northwood at all costs!"

"I have been renting through Northwoods since 2011. Have always had positive interactions and they are always helpful and understanding. Highly recommended"

"i would completely avoid using this company. we had a viewing with Blake who could not have been less interested if he tried. he could not answer simple questions about the property and the process. we then dealt with Anita who i have never been spoken to so rudely then i was by her. she spoke to me as if i was dirt on the bottom of her shoe. she was so hard to get hold of as "she was always on the phone" or "out of office". we received no updates about our application unless we phoned. every time we did phone for an update i was spoken to as if i was nothing by Anita. we was told the wrong information about different things. i think its totally unacceptable how they let there staff doing viewing with no knowledge or at least a personality and the way they let there staff talk and treat people!!"

"WARNING ***Do Not Use These Unscrupulous Agents*** I urge anybody considering using Northwood to run a mile!! I rented with Northwood for nearly 6 years. Throughout the tenancy they were completely incompetent. Terrible communication, not fixing and resolving repairs in a reasonable timeframe or not at all, and just unprofessional in all aspects of a letting agent. I decorated the property we rented myself to a high standard, because they were unwilling (see above). I spent my money and time doing this. When we moved into the property it was absolutely filthy. The landlord decided to sell the property this year (Probably because we had decorated it and it looked so nice). Luckily enough we were buying our first property anyway. When we vacated the property, we made sure to leave it in good condition throughout, however, Northwood tried to take 95% of our deposit for unjustifiable reasons. Thankfully our money was protected by the DPS and luckily they went with the FACTS and evidence I provided and not Northwoods erroneous and incompetent effort to steal our money. So please, trust me when I say, avoid these swindlers, there are far more capable letting agents out there."