Westone Manor Hotel Fir Tree Walk, Northampton NN3 3DS

"Booked accommodation during August 2022 for the Motogp weekend August 2023, hotel rang March 2023 to advise that they must cancel the booking due to the hotel having heating issues and they would be closed for repair over 4th to 6th August 2023 . Now we are left with trying to find a new hotel that will have over inflated prices, lets see if rooms become available again at an increased price...."

"The hotel website is out of date and contains incorrect and/or misleading information. Their website promotes a ‘thriving’ business yet rooms and events cannot be booked, and emails/calls remain unanswered. It has indeed been requisitioned as an immigration centre and access to the public denied. Please flag this up on the website or remove the website. That way we will be helping unclog the internet and make it a more open and honest experience!"

"Booking process was very good and checking in before arrival was the first for us but excellent because of the time we arrived after attending a wedding! Service at the reception was very good on both arrival and departure. The room was very dated and in need of much attention! Double bed was very uncomfortable with the springs almost completely unsprung! Bitten throughout the night during sleep! Cobwebs on the lamp at the side of the bed! Carpet not clean! Specks on the bed lining! No happy in the morning having an uncomfortable nights rest and also to have House Keeping knocking on the door at 3 minutes past Noon calling out and saying they want to clean the room in an irritable fashion! Not happy! Glad we never paid for the £15 each breakfast to have further disappointment or to add to this review! Charlie at the reception gave good advice to email the manager who was not on site to express our concerns and see what can be done, which we will be doing!"

"One of my worst nights ever. After 1 HR to check in due to it being a business trip and I do not have access to the card that booked the room, I finally got to my small, but clean room. All windows were wide open. Didn't really thing too much as it may just be to allow heat to escape and general ventilation. Went for tea, but it was quite late, so on returning, got ready for bed. Popped to the loo, and noticed a smell of sewage. Thought it must be coming from the open window, so closed them, and the door. Didn't sleep well, tossed and turn but felt groggy. Got up 430 ish as I couldn't settle to go the bathroom. The whole room smelled vile as the sewage aroma was coming from inside the room, along with the toxic gases that I was breathing in all night. The night receptionist, Geo, visited the room and confirmed the smell. I left at 5am."

"It's an odd place. A spectacular manor building at the back, and a hodgepodge of added sections on the front. Not the best looking place from the front. There are several bars, from the quiet and elegant bar out the back to the one with pool tales and fruit machines near reception. Again, an odd mix. Check in was a bit slow but otherwise the service was good and friendly. The food was excellent, despite the menu looking like a refugee frmo a steakhouse. The rooms were clean and tidy. Some rooms are short of plugs near the bed...in case you want to watch a movie on your laptop in bed. Bathrooms are fine. If I'm back in Northampton, this is where I'll stay. For the money, great value."