Luton Sexual Health Service Luton LU1 2LJ

"Continuously disappointing, all the 1 star reviews are true. I was number 1 for almost 10mins to be told i have to wait 10 days for a phone consultation this is after being told yesterday i should call first thing in the morning for an appointment. I called first thing, the phone didn’t even ring. When i called again later in the day, the call dropped as a waited, i called back immediately to have my issue delayed for a further 10 days. If you’re in need these are not the people to call. I called another service straight after closer to where i work in London. I will be having a phone consultation sometime today. My call was answered in 3mins and the lady i spoke to was very helpful. This service is so poor it’s heartbreaking, especially when thinking of young people who can’t do what I’ve done."

"Why it’s so hard to book an appointment? Time slots aren’t available online. You need make a call, then when you call you’ll be waiting for hours long. Terrible service."

"I don’t understand how it’s so difficult just to get through. A number of times I’ve called through at opening, been number 2 or 3 in the que and simple not had my call picked up. After an hour hung up to call through again to be number 5, that number decreases rapidly, then I’m no1 again for an age, for the call to then go into engaged tone. I don’t think these calls are getting answered, people are just giving up! How is this fair for those who ONLY can receive service here because our GP’s no longer do them. If you know there is the demand, accommodate for that and answer the phones!"

"Mary at reception needs retraining. Cold and uncaring shouldn’t be the first point of call at a clinic. The phone system needs updating. I called using two phones. The first was on hold for an hour with no answer the second got answered in 20mins so the que system does not work. Totally unfair."

"I was lucky to get a slot for an initial telephone consultation within a few days and while the call was 40 minutes late (reason for one less star), when the call came through I felt that it was thorough and gave me all the information I needed to make an informed decision. At the clinic, I was seen on time and my appointment was conducted quickly and professionally. The staff who saw me were really accommodating and friendly and put me completely at ease. I brought my baby with me who woke during my appointment and cried and the staff were so lovely and were happy for me to take some time to settle the baby. The air conditioning during this heat wave was a plus too!"