King Street Surgery 273 Bedford Road, Kempston, Bedford MK42 8QD

"This use to be a good little doctors surgery but has gone down dramatically over the years, can never seem to get through to the receptionist and pretty much impossible to get an appointment. I also can find some of the staff very rude especially the receptionists as if they haven’t got a care in the world about the job they’re doing anymore. It’s quite sad to see them go down hill so much as this has been my doctors surgery since I was a baby"

"Been with this doctors for 40+ years. It used to be ok but has gone badly downhill in recent years. Staff are unhelpful, rude and obstructive. Getting an appointment is virtually impossible. They don't do pre booked appointments, you have to call at 8.30 am and end up in a massive queue only to be eventually told there are no more appointments! It's truly ridiculous and I resent contributing tax to such a badly run operation. Save yourself the time and go to accident and emergency."

"Absolutely appalling service in every respect! Far too many patients on their books to cope with, far too much attitude on the phone when priority should be to try to assist. It is not the patient or patients relatives fault that the NHS is overstretched and under paid, so please be mindful of this when dishing out the contemp you show on the phone!"

"Had the most terrible and frustating experience today! Called this surgery to ask for an appointment and told to call back at 830. Here comes 8.30, the phone was ringing up until 8.40 but no one is answering so i hanged up and called again. In the beginning of the call, a robot will tell you to press 1 to be on the queue and just wait for them to call you. We have waited the whole day! but nobody call us,.. then called at 16.50 to check if when will we get a call, a very rude receptionist says that we do not have your son do not have an appointment! So I explained that I have called at 8.30 this morning then press 1 to be on the queue as nobody is picking up the phone. I was trying to point out that we tried to ring in 2x but no luck, the phone was just ringing so we were forced to press 1 to join the queue. But receptionist said that 'we are going on circles here' when I was pointing out that nobody call us, even after 2 attempts of being on the queue!!! What kind of service is this?? Oh please we do not call if do not need help, receptionist whoever you are I hope you will never ever seek medical help. You are so quick to tell me to call again tomorrow as you do not have available appointment but you did not even query what is going on with the patient !!! You should not be on that job if you can not do it properly!"

"I have worked there and based on my experience some nurses aren't friendly and I can confirm it myself. I was told by two workers that currently work there that some nurses / receptionists are too harsh towards cleaners and complain a lot. They're never satisfied at all. Gladly I didn't experience few weeks of staying. But it would be unfair to mistreat the cleaners who do their efforts to make sure the environment is clean in good standard. Especially part timers workers can't do everything in short hours. Imagine earning s**t money to be disrespected like that. If I were to earn a million pound to be disrespected by some people I would take it. I would have suggested them to find a better place tho. As for me, I didn't experience that thank God."