Norfolk and Suffolk NHS Foundation Trust Drayton High Road, Norwich NR6 5BE

"Whilst there are some members of staff who work diligently to support those with mental health conditions, there is a complete lack of correspondence and communication between clinicians and patients. I waited over 2 years to receive any kind of support from this service which indicates the standard of care is grossly inadequate. Despite receiving some form of treatment now, I am still awaiting contact from an employment service which I was recently referred to."

"I would give 0 ⭐️ if I could . I saw a mental health practitioner from here at Acle medical centre . She was rude unsympathetic and did not allow me to speak constantly interrupting me with the only question she seemed to know which was why. It took all my effort to keep a calmness to my tone as I thanked her for her time and left the room. I will not seek any medical help for mental health from the nhs moving forward. The experience has left me without a doubt this organisation holds not one single care for the mental health of men and I shall never approach any government organisation for help with this again . My advice is to trust your freinds and family and above all god . The nhs and this trust have but one suggestion for men’s mental health sedate them with medication and if you don’t wish to follow their narrative blindly then they waste your time until you give up and leave"

"This organisation are not fit for purpose. Even after all the deaths they're responsible for they've learnt zero lessons. These people are dangerous for peoples already poor mental health. In special measures for the fourth time since 2015. They've pretty much been in special measures since then. I'm sure they'll be responsible for further deaths due to their lack of care towards people. They're now telling suicidal people to go to the local council for help, which out even speaking to the person concerned. These people are dangerous. How many more deaths do we have to see before we have a decent mental health service in Norfolk and Suffolk."

"If I could give 0 stars I would. They will refuse to accept a referral until you’re in crisis/physically unwell from your mental illness (or self harmed/attempted to end your life). Once you are accepted, the support is minimal. Unqualified ‘support workers’ will call you occasionally. Some are nice, most are awful, invalidating and condescending. I found myself acting like a petulant child at times, because they speak to you as though you are one! The ‘psychiatrist’ was appalling. His knowledge was so outdated and the write up verging on hilarious it was so bad. No diagnosis, after an uncomfortable and awkward one hour appointment. Then put on a waiting list for ‘treatment’. I total I was assessed 8 times with no help offered. This was over a period of over a year. Why use their funding for multiple assessments (re-traumatising to service users who have been through trauma), why not have one assessment and then offer therapy/help?! This service made my mental health worse. I wouldn’t have believed it could be this awful if someone had told me, but from experience, it’s absolutely horrendous. Broken service, and they can’t even blame under-funding, because they must spend a fortune on all the ‘assessments’ they do."

"This trust plays with life of people. I fight with them since three months because of my son's wrong medical treatment, and I don't know what will be in the end. Thank for the nurses, they try to do the best, but everything else is a big zero."