Floorstore Stoke-on-Trent (Leek Road) 624 Leek Road, Stoke-on-trent ST1 3NQ

"Thank you for the wonderful flooring. Great service from the team at floorstore. Was there to help with every step of they way to get our floor looking immaculate. Very friendly & helpful. Also gave a great deal on the products"

"Excellent customer service was very helpful with a great attitude from the moment I enter the store I recommend everyone to use this store when it comes to flooring"

"Absolutely amazing service!! We didn’t have a clue where to start with our flooring or which one to go for as we were having the whole house done. The bloke there was extremely patient with us and he knew his stuff. The flooring itself is amazing quality and the price was very reasonable too. I love love love my newly laminated home. Thanks guy!! Highly recommended these guys!"

"Amazing customer service from the gentleman at floor store. We was given an in depth explanation of the different thickness and types of flooring, which was very helpful as a first time buyer. We are so happy with how our lounge looks. We highly recommended purchasing from here."

"Had a horrible experience here. Went in on a Saturday was told a price for the flooring we liked, it did seem cheap but they had a sale sign outside and we asked if it was right and the young man said it was definitely, his boss had wrote it down for him. So we took a sample to try it at home and loved it, my husband took it back in the Sunday and asked again if the price was correct and he said yes and wrote it down for him. So on the Wednesday he rang in the morning to ask again if it was still that price and he was told yes. I went in and paid had a receipt and invoice. A hour later I get a phone call to be told it was the wrong price and if we wanted that flooring we would need to pay an extra £400! Or a refund I told him no that was the price we had been told 3 times he told me that he had had enough of this s*** (so professional) so I asked him to pass my number on to his boss, who rang me and just told me how bad this young lad was at his job and that he couldn't give us that floor but we could have a refund or another floor. We rang citizens advice and they said we were entitled to that flooring because we had a receipt and invoice. I rang the boss the next day and he again was very unprofessional swearing and just slating the young lad. We decided that night after him ignoring my calls to get a fefund and to take our money elsewhere."