Hardware for You Ltd

"Ordered a 30cm tray via Amazon. Received a tiny thing, about ⅓ of the advertised length. Have complained and returned the item but struggling to get a refund or even a response acknowledging their error"

"I've placed two orders with this company now. Both order where delivered promptly and correct. Nothing to complain about here. I would recommend hardware for you ltd I've based my opinion on the service I've received and over 30years as a Carpenter."

"My experience is that this company is unreliable and I would not recommend them to my worst enemy. One star is one too many. I ordered some cupboard knobs from Hardware for you Ltd back at the beginning of February 2021, through Amazon. The knobs eventually arrived on 1 April. Of course by then I had sourced knobs from another, reliable, company. I contacted them directly, as advised by Amazon, on 3 April, to request a return. I was informed that I could not get a return as it was too long since the knobs were delivered. I tried calling them to explain that delivery had taken two months. Although I spoke to someone who said they would help me, all I received was a reply through Amazon reiterating that I could not return the knobs. I finally managed to contact Amazon customer services (another joke name) and to cut a long story short, they will not make the company accept a return. I am not sure whether I blame Hardware for You Ltd more for taking two months to deliver my item, or Amazon for refusing to make them accept a return. I know that I am within my rights to return any item bought online within 14 days of receipt of the item, but short of taking them to court, what can I do? For this reason, I would urge potential customers to go elsewhere."

"have been trying to give them the benefit of the doubt.. for a few weeks now. ordered two items, totalled 103 quid, expedited delivery.... over a month ago! after a week i realised it was not coming expedited i rang the company. friendly customer service apologised and reassured they would have in stock by friday and send to me ASAP. This did not materialise either. I proceeded to order components from another company as i could not keep my client waiting any longer. After this i rang to request a refund which i was assured they would process and call me back. no return call. two week after request i am still waiting on the refund. now when i call the company no one picks up the phone.... luckily i paid through paypal so have taken up a dispute with the seller through their platform. Avoid this seller at all costs, clearly in over their heads, or they are actively scamming."

"Brilliant, old-fashioned customer service! I originally ordered a PACK OF 20 3MM HOLE BOOK CASE SHELF SUPPORT PINS PEG STUD STEEL which turned out to be too small. Excellent quality though. I phoned Julie and asked for 4mm and said I was would pay the difference. She happily agreed to make a straight exchange to make up for the goods arriving 1 day late. I later spoke to Sue, the owner, for the address and she told me she'd also include a 5mm shelf support stud, just in case 4 mm was too small and she'd be happy, if required, to once again exchange the 4mm for 20 5mm shelf support pins at no extra charge. We had a chat about old fashioned customer service , which Sue said was pivotal in her company. The items promptly arrived and were a perfect fit so no need for a 2nd exchange. I am so impressed with this company that I shall definitely be using them in future and am already signposting my friends to this site."