Hatch Brenner Solicitors 4 Theatre Street, Norwich NR2 1QY

"Absolutely dreadful service from Happy, I would not recommend this solicitor, my chain has now fallen through because he sat on a enquiry for three weeks and did nothing."

"I used Hatch Brenner to sell and purchase a house last year and they were fantastic so when I needed additional work undertaken I had no hesitation in contacting them. However, the solicitor I had been dealing with had unfortunately left and I was given the name of another solicitor at the practice, Happy Khumbeni, who could undertake the work instead. I agreed, assuming the work would be of a similar standard. Unfortunately, I had nothing but issues at every single stage. I had to explain the work I wanted carried out on four separate occasions over a 2 month period, a month of which I had assumed the work had already begun because Happy hadn't contacted me to say he hadn't understood and had therefore been doing nothing. Every document that was sent to me to sign was incorrect, with one document having my date of birth, monies owed and the name of the person I was paying all incorrect. Another document had me listed as a witness rather than a deed owner. At every stage I had to go back and ask for corrections. On numerous occasions Happy had "lost" emails or documents that he later found. The level of attention to detail and the communication was poor at best. I had to constantly check for updates. My biggest concern was that these were legal documents and given their technicality, there may have been errors in the sections that I didn't understand. I wrote to the head of conveyancing of the practice, Sarah Finn, explaining all of these issues and how unprofessional I found the service. I was promised that this would be looked in to. This was on the 23rd May 2022 and I haven't heard anything since. Given that one of my complaints was that I had to keep chasing for an update, I feel that this is unbelievably unprofessional. I feel that once I had settled my balance (of which I didn't ask for a discount), they didn't care about my complaint. Hence this review. Avoid!!! Edit: I haven't received any correspondence from Hatch Brenner following my review, despite their reply below suggesting they've been in touch."

"Dawn Parkes and Kay Eke were fantastic when helping me deal with my mums estate. Very compassionate, they talked me through each step, I couldn't have gotten through that without their help. I would highly recommend HB"

"Colin took my case on after my original solicitors we’re not acting in best interests. Very professional throughout and highly recommended. Only wish I had gone with Hatch Brenner initially."

"Julie and Wendy were so professional and efficient throughout the purchase of my house. It was an auction property which required completion in 28 days. They were so helpful, friendly and fast to respond anytime I had a question. Highly recommend!"