IN'n'OUT Autocentres Kettering

"Sadly gone from a 4 star to 1 star. Won't be taking cars back there. Want to charge for work that's not required, ripped partner off on the price of her MOT, and tried to charge me more than they advised."

"Well what can I say! After having all new brakes last week from an advisory on my last MOT. I also had a knocking noise so asked them to have a look..I have a hyundai ix35. My car drives fine just knocking on road bumps. I was told it was the fly wheel that drives the clutch but they would run a diagnostic on it to confirm. They never road tested it. They ran said diagnostic (which wouldn't have picked it up). I was told yes, it was definitely the fly wheel and that the whole clutch system would need replacing and would be a full day's labour and was quoted £2245! Needless to say I then took it to another garage for a second opinion. I was asked to go with the mechanic for a drive to investigate it. It was diagnosed and fixed, the problem was a faulty anti roll bar front passenger side and cost me £145! I WOULD AVOID THIS GARAGE LIKE THE PLAGUE.. total cowboys, how can you diagnose a problem like that without a test drive. And how in earth a diagnostic test would have confirmed that God only knows!"

"I was very happy with the service, I was there late and my old car failed its mot with lots of reasons, they kindly priced up my problems for me even though they were about to go home, they were polite and professional, even though my car failed this was my favorite mot place, the waiting area was nice, free hot chocolate and the staff were all nice. 5* Would recommend."

"Never been here before. Smart, clean environment. Met the mechanic, who welcomed me with an air of professionalism. I gave a vague discription of what I thought the problem was (but I'm no mechanic). The car is on a ramp before midday, and I'm in a clean and warm waiting room, waiting patiently. I know I'm going to be here a while, so I'm going to help myself to free hot drinks and free wi-fi. It's a very long wait!! 4.43pm and car is ready. Will be back - they did a good job. Give them a go. They won't rip you off."

"DO NOT USE GARAGE UNLESS WANT RIPPING OFF! I work for nhs so thought convenient to use this place however do not use!!! I was having issues with the windscreen wiper fluid, it was getting jammed when turning on for the water fluid for the wipers. I called your garage and was told to bring it in on 15th October 2022, to have a look at it. Upon collection of the vehicle, I was told I would have to pay £35 as you had done a diagnostic test. I was never told beforehand that I would be charged £35 for the privilege of looking at my car given I already told you what the issue with the car was. I have never been to a garage and been charged for looking at my car and was never told of these charges beforehand. You then advised it would cost £75 for the part and labour to be done but the part would need to be ordered in. I then didn't hear from you for days, when I finally called you to see if you had the part, you then advised that you are unable to get the part and that it was discontinued, and I would have to seek another garage. I should not have needed to pay £35 for diagnostics when I already told you what the issue was to begin with, and the fact you couldn't even complete or repair the works you should never have charged me for this. I would understand paying the charge if you completed the repair on my car and if I was actually made aware of the charges prior to you looking at my car then it would have been my decision whether to go ahead with the checks. Already complained and they will only give me money off when I next use them. I won't ve using the garage ever again. BEWARE YOUR BEEN WARNED. Bad company"