Lakeland London Road, Nantwich CW5 7QB

"Absolutely rubbish customer service with Lakeland staff who do not communicate with each other. I will never shop here again after buying and returning 2 overpriced not working air fryers and a manager who was very brazen and did not give a monkeys so beware. I was offered a 30% discount on a different model air fryer and due to the fact of all the back and forth to exchange as I have a 38 mile round trip to exchange the item. My endless calls to customer service were totally fruitless as they do not communicate with the store properly and the Bridgemere manager refused to honour the agreement and not offer the discount even though the main customer service had told me the info had been relayed. They do not listen to the customer and following instructions. The lady was adamant she would not pass on the discount ending in me fuming and rushing out of the shop before I lost it totally embarrassing. I will no longer tender business with this company again total waste of time dealing with jobs worth's. Plus I was there prior to opening and was waiting for the store to open supposed to be 9.00am they opened the door at 9.04am then I had to wait for the manager who eventually saw me at 9.20 the rest is history very shoddy. I ended up with no Air fryer and having to purchase one from another company so please make sure you follow up your chats to stores and their customer service dep't to make sure instructions are followed it will save you the embarrassment I endured in store"

"I love this place! The tea is amazing. Introduced it to my dad and he loves it too. Best tea in London!"

"One of my favourite stores. Not uncommon for me to make a spontaneous trip to see what other obscure yet useful things I can find for my kitchen. Ideal location. Always clean, well laid out and spacious and the staff are always friendly, professional and on hand to assist me with anything I need. I always keep going back to this particular branch."

"I love this store!!!! Staff so incredibly helpful and pleasant. Amazing range of products. Nicky who helped today couldn't have been lovelier. You may pay a little more than online but worth it for convenience, product knowledge, range of stuff and the pure pleasure of browsing. Lakeland vouchers for gifts for me please!!"

"A wide selection of useful and unusual items. Lakeland staff are always helpful and will exchange or refund purchases if you are not happy with the product. Exchange is possible even without the receipt."