Specsavers Opticians and Audiologists - Norwich - Longwater Sainsbury's William Frost Way, Costessey, Norwich NR5 0JS

"I found the whole experience easy . All the staff were helpful , knowledge , polite and patient. It was the first time I was to have varifocal glasses which I was unsure about . But I got them 2 weeks ago and I am pleasantly surprised with them as I had expected to have problems..I was also offered a free contact less trial but I decided to cancel that for now. Honestly the only complaint I have is that the glasses come in a soft pouch and I would have preferred a hard case as they were expensive and I don't think the pouch offers my glasses much protection. I can't fault any of the staff or their attitude or customer service."

"Appalling service, my wife attended an appointment to have a sub conjunctival hemorrhage looked at. After waiting whilst two optom's put their feet up she was told that they could no longer see her. Staff were unable to offer any explanation and were seemingly unbothered by the whole affair. Not the first time we have experienced bad customer service at this franchise. Unsurprisingly we shall not be returning and I would urge others to make the effort to visit one of the practices in the city centre where they actually seem to give a damn."

"Took my mother to the Audiology section of Specsavers. She had an appointment, but we were 15 minutes late, due to busy Sunday traffic (probably due to the morning road closures for the "Norwich Run"). My mother was told that she too late for her appointment & asked to reschedule. She asked the receptionist if a home visit could be arranged (as she has mobility issues). But it fell on deaf ears (pun fully intended) & she was told to go through her GP. We left extremely frustrated & angry. Extremely Poor Customer Service. I would not recommend this service. It has even put me off, from using Specsavers in the future."

"Very rude service. Unprofessional. We paid extra for a detailed eye check but they failed to find that my mum has a cataract. When I phoned back they said she might have floaters then they blamed us for not to telling them! We are just customers, of course I don’t know what’s wrong. Only one month then we went to other company Vision express told she has cataract need operation. Then I emailed them but they still insisted her eye has no problem in their test. It’s unexplainable that only one month then developed to cataract matures needs quick operation. I remember the man said she is fine just need a pair of glasses ! She is 75 , just few simple questions to asked then it can help elderly. Very bad service. No star ! Negative experience. Today 1/ Aug I went to refund the useless glasses money , the optician very dishonest, he change the file , put a note that to blame on my side again . The optician Dr Massimiliano Stolta , avoid him."

"Took my 88 year old Father for his appointment. The staff were so fantastic with him. Everyone we dealt with were helpful and very patient with him. Never once rushed him; the whole experience took over 2 hours but this was due to my Father asking SO many questions! We had quite a laugh with the staff and nothing was too much trouble. Thank you!!"