Child Family and Young Person Service Central Norfolk 80 Saint Stephens Road, Norwich NR1 3RE

"Let down after let down… fat receptionists ordering Deliveroos instead of telling me my appointment was cancelled, leaving me to sit there waiting!!! Bearing in mind now twice in a row they have done this. Absolutely appalling, avoid at all costs. Quite clearly don’t care and most of the people working there are in the wrong job"

"Appalling service, never actually do anything or listen and they think that somehow writing on paper will help you feel less depressed and suic**al"

"Overall I met a lovely psychotherapist. She was polite and she walked me through basic therapy. Ultimately we had communication issues and couldn't make it work, but she referred me to the psychiatrist. After meeting him and speaking to him about my issues and communication needs we pretty much sorted out how to address my therapy going forward. He was very polite and patient. Every single staff member has been wonderful except for one therapist. Clearly there are issues with funding and short-staffing, but that's hardly their fault. I can definitely see how people can have issues with difficulty accessing therapy if traditional CBT didn't work, but definitely keep trying to get through, just don't take your anger out on them. I'd definitely still suggest going private if you have the money and need long-term specialised health care such as DBT or extensive trauma therapy as it would simply be more efficient. If you're looking to work through some shorter-term issues, or know what you need definitely push through this system and get seen as you can be treated, or at the very least identify issues to work on further. Anyway end of rant, but thank you to the staff here for the flexible help. They do a very good job despite constraints and are trying to adapt to what people need. The biggest issue is they are forced to put you in to a little box. If you cannot get what help you need within 7 sessions (for example) then they don't know what to do with you as you don't fit in to their given timeframe and can't help you. This is a massive oversight and leaves a lot of people without access to care. Even if they desperately need it. This is something that is less the fault of this clinic and more due to the chronic underfunding of mental health within the NHS by the government."

"definitely the worst mental health service i've ever been to. imagine being on the waiting list for two years for a therapist then being discharged with no help to go anywhere else. take a long hard look because this service is the definition of conservative cuts in the NHS. there is no mental health support in norfolk.. im afraid, whoever is reading this.. trust me i've tried everywhere. i feel sorry for everyone in this county if you're mentally ill and young you might have to move to another county to get any help. or be on the waiting list for years and years for a service that doesn't actually exist. shocked and deeply disappointed and left with no help unbelievably awful, something needs to change drastically with norfolk mental health help"

"I’ve been with 80st Stephens for about 7-8 years now and honestly I’ve only gotten worse. I am currently being held in a 136 suite after begging my care co and psychologist for months to be put back as an informal inpatient as I don’t feel I’m able to keep myself safe at all out in the community but yet again was ignored. I’ve seen staff come and go over the years and have probably seen over 20 different people, all of which have paid no attention to me other than my first ever care co and an OT."