LloydsPharmacy Gorseinon, Swansea SA4 4DJ

"Absolutely appalling customer service!! My grandparents were screamed at by staff members as they wanted to stay in the car as they are self isolating due to still being frightened of covid due to losing so many family members recently. A lovely young girl in the nigel Williams pharmacy helped them by calling around for the medication that they required and explained that they were self isolating and were not contagious however upon arrival of this pharmacy they were treated disgustingly and were screamed at for being infectious!! They were also told that they could just buy Calpol instead of having the paracetamol solution on prescription as they are “the same thing” when in fact Calpol is half the strength of the paracetamol she required! The appalling service took over 40 minutes, in which it was then thrown in the boot! my grandmother was upset and disheartened by the service here and swears to never return and wouldn’t recommend to anyone!!!"

"I was in this pharmacy 6th June about midday the lady behind the counter really helped me out and saved me substantial money on some items I bought. A different lady did the same this a few months back, it's the place I always go now it worked out better than asda for my products and that is unusual. Good to see some competitiveness in hard times and a big thanks to the staff. Your not giving away money by helping with discounts your gaining customers because I drive all the way from the mumbles to come here. This should be a example to all retail businesses it's tough times for all of us so work together."

"Every time the Indian lady is on she messes up my prescription like today she was aboment that she hasnt received it .so I phoned my drs it has been in the chemist since the 7th now on the 85 phone call trying to get through to sort this out"

"Absolutely useless in there!! Got told my repeat prescription would be done by this time and date. But soon arrival the very rude Indian lady told me there was nothing for me and that I hadn’t asked for one. I told her that I was in at the beginning of the week and the lady behind the counter wrote it all down in the system. But she was adamant that I was lying and wouldn’t help me at all. Told me that I had to go back to the surgery and sort it out myself because she didn’t have time to call them, even though it was all their fault! When I eventually got to the surgery I was told that the pharmacy hadn’t contacted them at all, and that they were having a lot of problems with them lately. I’m not the only person I know who’s had similar issues with them either. Very rude. Very unhelpful. And very very lazy!! I’m changing to Well+ pharmacy instead, along with a load of other unhappy people from Lloyds Gorseinon"

"This is a brilliant pharmacist. Friendly, helpful, efficient. If they can't meet their own high standards it is normally the fault of the GP surgery or "the system "."