Well Pharmacy 59 Herbert Street, Pontardawe, Swansea SA8 4ED

"Terrible waiting times. I go every weds, my waiting times are mostly an hour. Thats about 40 mins waiting to get served, 20-30 mins to then get my perscription. Is this the natural conclusion to the NHS ? Purposely underfund/understaff it, so each place closes with no new ones opening ?"

"Maybe there is a shortage of pharmacists but there is no excuse for not employing someone just to answer the phone. How many ill, old and disabled people are catchibg buses and dragging themselves all the way down to Pontardawe to stand in a queue for over an hour just to find out that their prescription isn't in anyway. If someone could just answer the phone they could save people who are already unwell (and maybe even infectious) making an unnecessary journey - and reduce the queue length at the same time. Create a job and solve some of this pain for both your overworked staff and your already unwell customers."

"Awful experience, had to queue for 40 minutes on the saturday just to hand in my prescription, had to order in my item which took 4 days to come back. Wanted to phone to see if item was there to save queuing but did not answer the phone after trying numerous times. So went hoping the item was there and had to queue for 35 minutes on the Thursday. When i got to the front of the huge queue of around 20 people my item hadn't been packed and had to be looked for. It was found in the delivery box which hadnt been unpacked. Had to wait further for this to be sorted out. Staff took ages to deal with each person, disappearing frequently around the back and even left the shop a couple of times before dealing with next person. Lots of disappointed people in the queue. A new system is needed, maybe somewhere where people can put in prescriptions without queuing for 30 minutes plus and somewhere else people could queue to collect prescriptions already packed and ready for collection. Everything is the same queue whether you are purchasing anything or prescriptions. Absolute shambles. Won't use this chemist ever again."

"I waited an hour and half for my prescription today. This pharmacy is short staffed and cannot meet the demands of busy town. The staff are competent and polite but it's becoming increasingly well known that they simply cannot keep up with the growing population of Pontardawe. The system.is not working."

"So today I've experienced 1 hour &25 minutes wait. The young lady behind the counter being verbally abused by countless members of the public. The two ladies here were placed under ridiculous conditions, pressure& just down right rudeness. The headquarters need to put posters up to say there will be zero tolerance to anyone abusing staff. They were doing an amazing job,with 1 pharmacist. They need more staff,a better system for dropping off prescriptions that can be collected later, or public just having common sense& go elsewhere. If there are issues with health centre not issuing a prescription that isn't well staff fault. It's one hottest days of the year& some people have nothing better to do than shout at people who don't get paid enough to put up with derogatory comments. Well done ladies,please don't let the minority bring you down. You are doing well and above what you should be doing ."