Oak Street Medical Practice Oak Street, Norwich NR3 3DL

"The care and service is First Class. The receptionist could not be more helpful. They helped made the appointment smooth and helped me with what I needed to do. The Doctor I saw gave me time . Helped me understand what I needed to know and do. Have been with this Medical Practice for many years and always had first class service."

"I am very happy with this surgery and I am glad that I took the decision to move from another surgery that was awfull.All the staff always took good care of me and my daughter.Keep the good work guys 5* plus from me"

"I only have good things to say about this surgery. Since moving into the area I have never had an issue getting an appointment for any member of my family. The staff are knowledgeable and caring. The whole surgery is an absolute asset to the area and a credit to the NHS. Special mention to Ronnie who's customer service is absolutely excellent."

"Been waiting to be triaged for 2 days now. And I was put on the urgent list, I keep calling and I keep getting told to wait.. Very neglectful, and they treat you as if you are exaggerating, not helpful atall, leave you waiting as long as possible like they are hoping you will just disappear and to be honest Ive never heard any one say a good word about this surgery can't just simply book an appointment instead just left waiting for nothing. Nhs today is pathetic and people are dying daily because of it, even doctors need to grow up and smell the coffee sometimes. I only go to the doctors when I need to but seems can't even do that now."

"I've been fortunate enough not to need much medical attention over the years, but over the last 12-18 months my mum has had a number of medical issues and deteriorating health. Using the online system to communicate with medical staff (plus a couple of times I've left handwritten letters with information and concerns) I've been able to keep the practice informed about mum's difficulties and I've always had prompt responses. Dr Hamid has been excellent, as have other doctors who have called me back when Dr Hamid has been away. My mum lives close to another practice, which is supposed to be very good, and which would be much more convenient for all the tests and appointments I have to take her to. However, I prefer her to stay with Oak Street as I feel that the doctors, nurses and reception staff are all taking extremely good care of her."