West Suffolk Hospital Hardwick Lane, Bury St Edmunds, Bury St. Edmunds IP33 2QZ

"I cannot thank this team enough. From the receptionist to the nurses and doctors they genuinely cared, listened and investigated. Their prompt actions saved me not only from deteriorating into what could have become a life threatening illness but meant my pain was relieved and I could be sent home after 24 hours. The only member who failed me was the A&E gp on duty but thankfully I refused his suggestion so he reffered me to the A&E team. Once again, thank you."

"The day surgery department are incredible. From walking in and dealing with the receptionist, right through to the surgeon in theatre - I couldn’t fault a thing. I walked into theatre recognising every face since they had all individually come round and introduced themselves. The bedside manner from each and every member of staff was top tier! Special shout out to Denise for being with me from the start and to the rest of the ward team for making everything feel just that bit better. You are all amazing!"

"This is not a reflection on the staff, they mostly are hard working. This is a reflection on the fact the car park is full all the time, the staff are over worked and under paid. Recently received “care” but I think I would rather die next time. (Which I will do). I spend 12hours in the A&E waiting room. Was seen by a doctor, while I still sat in the waiting room in front of everyone else (it was very full) before being moved to a side room. I did need life saving treatment… which I do appreciate but next time I will travel to a larger hospital in a city near by instead of risking dying in the waiting room of A&E (because I was misdiagnosed at triage)"

"Just arrived home after checks on my (adult) son for suspected DVT. Had blood tests, ultrasound scan and saw a doctor for the results. Everyone was very pleasant, helpful, chatted throughout and answered all my questions. The receptionist offered a cup of tea and biscuits half way through our time there and the whole experience was amazing, it was like an expensive private hospital. Thank you, your caring and efficient service is very much appreciated."

"My son needed a CT scan. The lady at Radiology was extremely helpful - Rachel at reception in the CT scan area was incredibly helpful, friendly, caring and generally all round amazing! This hospital really is so well run especially considering current circumstances. Thank you to all staff for all you do!"