SuperValu Oscar Traynor Road, Dublin, County Dublin D17 X821

"I found my experience to be excellent. I was given assistane by one of the staff members, to help me get and pay for my tea. I was very dizzy, weak on my feet. And the staff member looking after manual customer tills.came over and assisted me, she was very helpful and friendly. And I wish to pass on my thanks for her help 10 out of 10 for her help"

"Probably unfair to the store, but I really couldn't give any rating to any supervalu over the treatment I was given by Supervalu Raheny. (July 2021) Long.Story.Short Saw bottles of wine on display for €9 each, decided to buy 12. (12*€9=€108. ok.) Then saw the same bottles in boxes beside display, picked up 2, easier to carry. Went to till and paid by card. My mistake, didn't pay proper attention, later noticed I was charged €144. ( That's €36 extra). Called back following day and approached off licence staff, explained what happened, salesperson claimed that it was not a mistake as the bar codes on the boxes and the bottles are different. Although he agreed that the bottles were €9 each. People in queue behind started laughing. I asked to see a manager, the duty manager arrived and agreed with the staff member and was adamant that I was charged the correct price. He did offer me a refund if I returned the two boxes intact. I could only return one as I had used the other box as a prize for golf society. So I actually paid €18 for a cardboard box to carry the wine, most other shops supply a 6 bottle tray free of charge. I contacted supervalu customer service and initially they appeared appalled and assuerd me that they would pass on to relevant section to be dealt with. After five further contacts and being assured each time that the manager would contact me, I'm still waiting. In Sept 21, I emailed HR in the Raheny store and the lady rang me the next day, she seemed appalled, and assured me that she would get "John" to call me. (No call to date), Clearly the manager in Supervalu Raheny has no interest in customer care. As a result I have stopped using supervalu except for things we run out of, the bottle bank and the post office. I buy my wine for golf society outings elsewhere and seem to be getting better value, and either a FREE carry tray or wine box. Now almost 2 years later I'm still waiting for SV raheny to contact me Supervalu Raheny doesn't share the dream and I definitely didn't win at Supervalu. I am still €18 out of pocket for shopping at SuperValu Raheny where multi-buy is dearer."

"Went to the store today to buy some fresh fish stood at the counter for about 5 to 10 minutes and there was nobody serving and nobody came down even tho the staff from the deli counter saw me so I left and bought nothing in the shop customer service shocking"

"Great shop also brilliant sale all staff can't do enough for you"

"Ordered a birthday cake for the 8th of November, which is a Tuesday, and the staff wrote it down for Wednesday, when coming back to receive the cake on Tuesday, we were asked to collect it tomorrow which isn't possible since it is a birthday, told to come back in an hour, brought the cake home and upon opening it, it was one of their old ones when tasting the cake, it was unbearably sweet since it was icing and not the fresh cream we order and paid. When coming back the next day to complain about it, the staff pointed the blame at me and mocked me."