Sports Direct Horsham RH12 1HQ

"Horrible customer service You ask for help, they ignore you in purpose. We asked helped for size 38,5, he brought 39 claiming that it is 38,5 on the system!"

"An OK store within Swan Walk, and friendly and efficient staff. However, my biggest gripe is trying to contact the branch by phone. Its just pretty much impossible. So if you are travelling miles to get to a branch, you've absolutely no idea whether they've stock or not. Unlike what one might expect, the phone is positioned by the entrance to the shop. I suspect this is because, whoever it is that is meant to answer the phone hangs out by the entrance. Seems odd, and certainly the regular staff don't answer the phone. To makes things even less likely to be answered, the phone is ddliberately swt to silent! We spent a good hour trying to phone - constantly - and was never answered. Even when in the store, we tried ringing the number, just to see where the phone is, but no ringing noise at all. When we spotted the phone by the exit, we called again, and yes, the red light flashed on it. Now clearly visible by staff, one of the workforce walked toward the phone and answered. So there you go, if you need the phone to a store answering, go stand in the store itself, make it obvious you are looking at the phone, and call it. Voila. I should point out that this policy of not answering calls also exists in Worthing, too, so it's quite likely this is a policy that is nationwide. Shocking. If you're going to provide the ability to call individual stores (thank you!), at least consider answering the thing! Otherwise, just take them out and save everyone a whole load of hassle."

"I went in at the weekend to get my son some trainers. I approached a member of staff to ask a question and he said “What” not, (hello can I help you)… some basic manners need to be addressed.. appalling customer service"

"Went to buy a pair of shoes today, terrible customer service, when I asked for a size the response was I know nothing about shoes, I was referred to a colleague who just said we don't really stock many sizes. I asked the person at the till what the problem was, her response was "this is a cheap shop so don't expect good customer service". I'd rate them zero but the system doesn't allow it."

"The worst customer service that I have every received. Ignored and abandoned by both the assistants who were supposed to be helping me. Needless to say I walked out and your store lost a sale, not that I think it bothered anyone in the Horsham store."