Princess Street Surgery Princess Street, Gorseinon, Swansea SA4 4US

"Can never get through on the phone. A few years back I managed to get an appointment to talk about mental health problems. The response I had from the doctor was, “I think it’s important to remember that there are people who have it worse than you.” A friend was told “You’re too pretty to be depressed.” *update* Since leaving this review I received an unexpected phone call on my family home landline from the Practice Manager who had read this review and asked me to disclose more information. He found the incident on my records (given the timeframe) and apologised."

"I have only experienced help and excellent service from Princess Street Surgery. The staff are friendly and as accommodating as they can be. We need to try to be more understanding of the difficulties of general practice in these days All surgeries have challenges that are unique to these times. There is great demand for GP services, there is shortage of staff due to Covid. The staff are working under extreme pressurised circumstances, there are extra patients to accommodate due to so many houses being built in this area and they have no allowance from the government for extra doctors, nurses and administrative staff. GPs are retiring after years of dedicated selfless service to the community and replacing them is very difficult as most doctors wish to have locum roles and do not wish to be GPS."

"Brillliant surgery. I always manage to either speak to a doctor on the telephone or see a doctor if needed on the day of contacting the surgery. I have been with this surgery for the past 50 years. Receptionists are always helpful."

"If I could give zero stars I would! Awful service. Usually takes around 200 dials and roughly an hour of waiting to get through on the phone in the morning. This is standard service. The last 3 times I have contacted them (after waiting ages to get through on the phone) they have just said 'Sorry, no appointments left. You'll have to phone again tomorrow at 8:30am'. Basically, I can't get an appointment. I am now changing surgeries because this one is absolutely useless!!!"

"This is the worst doctors you will ever find they have no my health online one phone line that you can never get through on you lucky if it's engaged not cut off for the day to save them work, and there's no point to go into the reception to book an appointment they just look at you as if there's nothing behind their eyes and tell you you need to phone the number is not connected to anything. One hole I would rate this surgery 0 and 10 unless you were either dead or had no need to see a doctor, over 300 attempts at getting through on the phone in the mornings is standard, you just have to get used to it."