Old Bawn Dental Practice 72 Old Bawn Road, County Dublin D24 DD52

"I had recently rang the clinic and I asked if I could be booked in for braces tightening, the reception booked me in with no problems even though this is not my regular dentist, I had paid a 50e deposit to secure my appoitment, unfortunally I got covid and could no longer attend my appoitment, i rang the clinic again and they happily gave me my deposit back. Today I rang again to book an appoitment for brace tightening. The phone was answered so rudly and I was spoken to in a way where I felt I was being attacked because she refused to book me in due to this dental practice not being my regualar dentist, I had explained that my brother was in the same situation and there was never an issue and same situation before when I tried to book my first appoitment there was never an issue so I was trying to understand if this was a new rule, instead of answering my question I was being questioned about my families details to get proof that im telling the truth, i got called "dishonest" and the phone was hung up in my face, so when I rang again multiple of times determined to speak to the dentist himself to explain "why is a new customer being talked to this way" she kept hanging up the phone everytime she heard my voice and threatned to call the guards due to my "abbusive behaviour"...well im sorry that I didnt want to be your best friend when the receptionist called me a liar when I explained my situation and for getting upset over how she talked to me... I think soon there wont be any new customers with this behaviour you would nearly have to pay for a smile from the receptionist who was on today, very unproffessional behaviour coming from a dental clinic, wouldnt go back even if I was offered free tightening."

"What a pleasant visit i had.Was made feel so relaxed.The dentist was very professional as was too her great assistant. Over the moon with the results. I would highly recommend dentist Fiona Crotty to anyone."

"I have been so insecure of my teeth for years and finally but the bullet and asked Fiona for composite bonding. she was amazing and did the most beautiful job I will be forever grateful to Fiona and Sue for taking such great care of me and now in love with my beautiful pearly whites."

"Paid €40 for a consultation on Composite Bonding because I wanted to see if it was for me or not. The receptionist was lovely, patient and informative in the aftermath...sadly the female dentist I paid to have 'consult' me was not. Please read up on what your customers are visiting you for. This dentist had her gloves on ready to do something with my teeth, whereas I had paid to speak with her to get a sense of what I could potentially achieve with composite bonding and do the smart thing which was get educated. I had no intention of getting something done there that day. Instead all she did was interrupt me when I tried to speak, and appeared to get offended when I asked questions. As I tried to take a second to think about what I wanted to do she interrupted me again and said, "I think you should think it over outside" then turned her back to me and went to her computer as reception escorted me out. All I was left with was a sense of her judgment. I think this dentist is very very emotional. As it is ran by a husband and wife (my dentist), while nobody can pick this woman up on her behaviour she should respect her business and company by showing some respect and patience for customers. She is not an approachable person. You do your teeth her way or it's the high way ladies and gents! Massive shout out to the receptionist though. Lovely woman, should have given her the 40 quid!"