My Lets 176 Church Road, Hove, Brighton, Hove BN3 2DJ

"Our student property was sold while we were living in it and transferred over to MyLets. They did very thorough investigation of the property and were constantly arranging visits and letting themselves in to the property or turning up unannounced when we had specified certain times we were unavailable. We have now been waiting nearly 3 months to receive our deposit back. They are trying to charge us £700 - this was first attributed to a lengthy, very detailed inventory report stating we had repainted the property and complaining about things like the exterior of the property not being clean. We responded very quickly letting them know that it was fine if their inventory report process was a lot more detailed than the previous estate agents, but that we were not willing to cover the costs. They have been extremely slow to respond about any issue concerning the deposit return, every time I call it's like they know nothing about it. When they at last responded after several calls and follow up emails they said that we would not be charged with any "damages" but would still be charged with the cleaning, which is somehow still over £700 for a small three bedroom house, the same amount they were trying to charge us for "damages". Since we have been issued with this bill we have been forced to contact the Deposit Protection Scheme and they have not even responded to them, didn't even know a claim had been raised when I called to follow up. I understand some issues are down to the landlord and if I could give the landlord a one star review I would, but this situation has caused me extreme distress in financially trying times and I'm beginning to feel like this is the only way I will get results from them. It is illegal for a landlord to charge for an end of tenancy clean on a property that was not clean on move-in. This is especially frustrating when I did not choose to rent with My Lets and definitely would not have done judging by the other reviews from others that seem to be in the exact same situation."

"Because the building where I was living was sold, the new landlord changed the letting agency. "My Lets" contacted me as soon as I became their new tenant, and they have remained in contact with me ever since. Unfortunately, I had to leave due to renovations at that house, and “My Lets” was really helpful in looking for alternative accommodation for me. They constantly responded to my emails and kept me updated. Manager ( Jack ) was doing his best to help me ,as well as his entire crew, are very friendly:) My lets are highly recommended:)"

"Would not recommend renting a property through My Lets. We were charged £504 for an end of tenancy clean - after only being in the property for a year. Then on the end of tenancy report - there were references to dust and dirt! When we originally viewed the property, the garden was not fit for use due to the decking being rotten and having holes. We were reassured that the gardens decking would be replaced and the agent said this would be booked in for the day we moved in. It took 5 months for the garden to be repaired and for it to be safe to use. In addition, we reported a broken window in November - for it to be fixed the following August! Would avoid at all costs!"

"Jodie Collins at My Lets was incredibly professional and helpful. My rental process (as a tenant) was smooth and fairly quick, and Jodie was very good at getting back to me with answers to questions. Some attention to detail was missing: for example, I had asked for a scale floor plan of the property I was looking to rent, and was informed this was not available; however, I eventually found a drawing online (via an ad placed by My Sales). Likewise, I had asked for my newly-rented flat to be repainted before move-in, but was advised that the landlord - who had recently purchased the property - was unlikely to know the exact colour of the feature wall. As a result, we settled on having only the white walls repainted. Upon moving in, I found a pot of paint for the colour feature wall (with all the relevant details listed on the can) in a small cupboard in the flat. Overall, however, I recommend My Lets for their professionalism and responsive service."

"My Lets have always been awesome. Always attentive and always very diligent with tenants. My experience is usually with Paige, who can never do enough to ensure everything is as it should. I know how much I can be a pain sometimes as well. However, my experience with the wider team is always equally as pleasant and effective. I know I am not the only landlord, but I am always made to feel important. I came to My Lets because of my experience with other agents and how I have never felt like a valued customer. With My Lets I feel like part of the family. Even in our recent times with the global pandemic, they have maintain a level of service to be proud of!"