Southlands Hospital Eye Clinic Upper Shoreham Road, Shoreham-by-sea BN43 6TQ

"I was referred to the eye clinic by Specsavers in September 2022, I found out this week that they have lost the letter and email sent so now I need to be referred all over again wasting 16 weeks !!"

"Wow! Wish every hospital visit was like this. I attended a Sunday appointment and all the staff and doctors I encountered were lovely: friendly and efficient, but in particular Sian Best, the receptionist, stood out. I was very worried about leaving my dog in the car as the day had got hot - so Sian offered to caretake him as reception was fairly quiet! When I came out after being seen my dog - who usually has separation anxiety, was sitting happily on the bench with her, cool and calm! Totally above and beyond, as I would have been so stressed out otherwise, running out to the car every five minutes. Thank you so much Sian, you've no idea how much your kindness meant!"

"I was referred for a cataract procedure, which was carried out at the end of July. I have nothing but praise for the care I received, particularly as they are working with all the restrictions surrounding CoVid. The staff, fromthe reception dept.,my CoVid test appointment nurse & the doctors & nurses involved in the procedure itself were excellent, as indeed was the nurse practitioner who did my follow up call after two weeks Friendly, reassuring and professional at all times. My vision is again excellent The department is modern, spotlessly clean and efficient. I have now been given a date for my other eye and feel very pleased to be under their care."

"I took a lady on Sunday morning for a pre assesment prior to a cataract operation.Only one other patient in the entire department as it was a Sunday.We were attended to by nurses Katherine and Mary. They were brilliant! The lady was very anxious about having to lie down for the procedure as she has problems but,after all the tests had been done, the 2 nurses took us through to where the procedure would be carried out .They spent a full 20 minutes letting her lie down,trying 2 different chairs,with pillows,gel pad,padding under her back and so on.We were at the hospital and being seen for an hour and a half! I take a lot of elderly people to various appointments and I have never seen such attention,such kindness and such patience to make sure she would see that it could indeed be done and be comfortable.As others on here have said,the consultant I saw when I took my 15 year old granddaughter to here last year,following a referral from Specsavers, could learn a lesson from Katherine and Mary on excellent Customer Service."