T's Nails & Spa Princess Way, Swansea SA1 5HF

"Last week, I visited the salon hoping to have a relaxing session for a manicure and pedicure. However, I left really disappointed. Firstly, I noticed that the shellac on my nails had started peeling off after less than a week. This was unfortunate, especially considering how much I paid for the service. Secondly, during the session, the lady who was doing my manicure and pedicure cut my cuticles too deeply on a few of my fingers and toes, causing bleeding and discomfort for the rest of the week. Despite raising this issue to the lady, no one apologised or offered to rectify the situation. In addition to the above, I would like to highlight a concerning hygiene issue I encountered during my visit. After the lady cut my cuticles and caused them to bleed, she used a brush to clean the top of my nails. However, I noticed that the same brush had been used to brush nail dust from the table. This was highly unhygienic, and I felt uncomfortable with it. I hope that the salon can improve its services and ensure that its customers have a better experience in the future. However, I will not be returning to the salon for any further services and would never recommend it to my friends and family."

"No appointment necessary. Friendly staff, and loved my nails. They done a lovely job."

"The work was not thoroughly done and the customer service was unprofessional. -First I asked for Squoval shape nails for my wedding but they ended up wasting my time and shaping them almond, despite my request. The next day one nail broke when I went back to get it fixed I ended up with a uneven nail replacement-one nail bigger and different nail vanish even after I had told the worker that the nail was uneven. I ended up leaving with ugly nails because they just wouldn't listen or fix their mistake and that's a problem. I have been there a few times and I am never going back. I have had antagonistic looks thrown at me when I ate a sweet from the common table for guests plus their inability to communicate clearly led them to being very un-gentle with my hand. They would not clearly say how they wanted my hand to be and then start forcefully turning it from side to side. I happen to think that's disrespectful and unprofessional, especially when dealing with nails. I have also witnessed them on two occasions dealing unprofessionally and disrespectfully with other black customers when compared with others. I am almost at the point where I would believe that some of them may not like black people coming in, sitting on their chair, eating their sweets and expecting them to be courteous and gentle, but I wouldn't because perhaps they just lacked proper training. It's not all about the nails T's Nail & Spa, you must not behave in antagonistic ways towards your customers and be courteous and welcoming towards ALL customers. Please do better."

"Very disappointed with my nails . I wanted to get acrylics for myself and my sister. The service was done poorly and the end result was not good for the amount we paid and result was not what we asked for. We asked for for almond and squaoval shape and the picture is what we got . I literally got it done yesterday , way out from my cuticle and the shaping is horrible despite I asked her to reshape before the acrylic application. I would not recommend this place"

"As always I'm really pleased! I've visited many times now and the service is always great. The prices are affordable and really good compared to services offered by some of the other places. Additionally the nails are beautiful and the whole process of getting a new set only takes about an hour! (Adding that the cut cuticles are my own fault when I was cutting them at home!)"