Spencers MOT & Service Centre Norwich 36 Mackintosh Road, Rackheath Industrial Estate, Rackheath, Norwich NR13 6LJ

"I found this garage as they were RAC approved and I had a warranty job that needed doing. I've struggled to find a good local garage, but Spencers was great from the start. Excellent knowledge, communication and service. Sorted everything with the warranty for me, did what they said they would when they said they would and kept me up to date. Can't rate highly enough, will be back!"

"Terrific 5* service from Mark and his team..my worst nightmare happened when our car developed an unexpected engine fault well away from home…RAC called and found the fault and recommended Spencer’s for helping get it sorted…. Mark was able to fit it in and source the failed injector…couldn’t believe when he called the following day to say they had gone the extra mile and stayed late to ensure we had the car back 24 hours later…I can whole heartedly say Mark, and Spencer’s have gone way beyond my expectations….they have to be someone living in the Norwich area should consider for car maintenance and repair, honest and pleasant to do business with…a rarity in this day and age..thank you Mark, truly appreciate what you did..David"

"Very friendly and excellent service and I've used them for the last 7 years and I wouldn't go any were else they are 100% genuine mechanics and honesty"

"I had a 20 point car health check done here curtesy of the RAC. Very nice people told me exactly what they had done, It got a clean bill of health and they explained what I needed to keep an eye on before my next MOT. All in a very good service."

"A relative sent me an EDP article about a customer service award that Spencers MOT & Service Centre Norwich had received, since I'd previously had a bad servicing experience with a different garage. This was good timing since a cover underneath my car was coming loose and I was also experiencing problems with the engine fan. I booked it in with Spencers to look at. I found the receptionist to be friendly, professional, efficient and knowledgeable about my problem. When I took the car in I'd mentioned that I was concerned about COVID-19 so the mechanic put a cover on my seat, wore a mask whilst working in the car and disinfected the car afterwards. He then fixed the cover in place and carried out some diagnostics on the fan. He said not to worry about the fan, explained why the noise might be happening and to come back if the issue gets more frequent. When I asked about payment, he said the work he'd carried out was free! I was absolutely gob smacked. I was very happy with the service provided, the thought that had gone in to keep me safe and the kindness and professionalism of the mechanic. Many other garages might have taken the opportunity to change the fan and to profit from this. I was very appreciative of the honesty. I will definitely take my car to Spencers for my next MOT and service. It is good to see a company adhering to old fashioned values, whilst also providing a high level of service."